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Was my first time at Premier Inn and i was pleasantly surprised with the whole experience. Since there are two hotels on site, I wasn’t sure which ones i was to be in so my Uber driver had to wait while i went inside the hotel. I walked right past the reception desk ( easy to miss bc its so small) and went to kiosk but wasn’t being successfully with it. So teh employee at teh reception desk came over and asked if her could help and checked me in in a heartbeat, allowing me to dismiss the Uber driver. Then the same employee not only helped me with my luggage, but took it up in the elevator for me, and the whole time he explained the amenities of the hotel. Once we reached my room, he continued to show me how the key and electricity works, etc. He also arranged for my airport shuttle in the morning. I’m sorry I can’t remember his name but he was excellent on customer service!!! The room was large and clean as was the bathroom. The TV automatically turned itself on and I had a hard time finding how to turn it off- no instructions or remote, etc. Although I didn’t use the coffee supplies, the fact that you had liquid milk/creamer for the coffee was a pleasant surprise. My only complaint was that the bed was too soft and the pillows too hard. I also could have I used a blanket and top sheet but turned on the heat instead to be comfortable. I did not use the restaurant or order any room service.

We had a pleasant stay at this new and clean hotel. The bed was very comfortable, and we appreciated the thoughtful touch of complimentary snacks and drinks provided at check-in. The breakfast spread was excellent and delicious. The location is very convenient for Terminal 2. However, there aren’t any nearby restaurants, and since we were using Terminal 1, it took about 15 minutes to walk there. Overall, it’s a great choice, highly recommended.

If you stay at a Premier Inn bring a toilet brush! I use Premier Inn quite a lot - convenient, comfortable and value for money. Not this time! There seems to have been a change in corporate policy, for the worse. The card that I got when checking in told me that I could get my room made up by informing Reception before 12:00, which I did. Upon my return to the room nothing had been done! Reception then informed me that their head office policy now was for stays longer than one night, rooms would only be made up after 5 days! Fortunately they found some clean towels, replacement tea bags and a toilet brush. Someone from the bar then helped me make up the room and clean the bathroom. Top marks for staff helpfulness but no marks for corporate cleanliness.

During my stay, one of the restaurant staff was rude and made my family and me feel uneasy. The person didn't have good customer service skills, and it felt like we were being treated badly, which was upsetting. On the positive side, the receptionist was welcoming, lovely breakfast and the location is convenient.

The staff here are great - even a little too enthusiastic haha! However, any question big or small they were ready to answer. Breakfast was plentiful and good options - would be great if they offered eggs to order rather than just fried eggs and very watery scrambled eggs. Otherwise a great stay for early flight from MAN airport

I was checked in by a friendly staff member. The room was clean and big enough. I had everything I needed. The breakfast was very good and the staff were helpful and polite. The only downside was the bed and the pillows- not very comfortable.

Hilton is always top-notched in terms of service, cleanliness and overall. Would definitely comeby here again. The check-in was smooth and as a gold member, i was given complimentary drinks and the cookies. The room was complete and had all the necessities.

Fab hotel 🏨 with Fabulous Staff,who go out of thier way to accommodate ur every need.I do not understand why people post negative comments about this hotel,takin pictures of any mark they may find in the room.This is a historical hotel that charges as little as £41 a nite for 2 people.These people who complain need to get a life ,stop taking pics of a fly on the wall,get a grip it's a bed to sleep in at the end of the day,if u want the Lowry then go n pay the Lowry Prices.This pool is also better than the RADDISON, next to the Airport, if ur goin on holiday it's ideal,or even if u are goin into Manchester the public transport, trains,buses,are easy to get too.The staff are amazing from the cleaners,barstaff right up to the Manager,bar and food prices are very reasonable,they accommodate families,pets etc.so please 🙏 stop complaint n enjoy ur holiday etc 5 🌟 all the way thanks to u all and I will definatley be back Christina Ireland 🇮🇪 crazy 🤪 Lady ❤️ 😍 💖 ❣️ 💕 💘

Hotel is fine, not cheap for what you get, but at least the restaurant is good (for dinner) and near the airport. What I don't get is, if you pay extra for Breakfast (and it's expensive), you still need to pay again more to get some coffee (espresso or cappuccino), why? Also the breakfasts buffet doesn't offer much choices, and quality is so-so. A pity!

The hotel receptionist was most helpful, car parking just outside entrance, room comfortable, relaxing and well presented. We chose a simple meal of freshly cooked cod and chips which was delicious. The leisure facilities were good with towels and robes provided. A public/residents bar was lively and it was accessible to non residents moving between terminals. The views of flights departing from the airport during the evening were enjoyable to watch. A quiet room with room service available. Recommended.