Find the Cheap Ratley and Upton Hotels

The hotel hosted a Christening Party for 50 and this was a fantastic day. Tina and her team were brilliant making sure we had everything we needed. Staff were friendly ,helpful and smiley and feedback from everyone was positive. It was helpful having a safe enclosed garden which the children could play in and be totally supervised by their parents. The food was lovely and the room beautifully cleaned thanks to Jade and she is an asset to the team. Lily helped with the flower arrangements and was so helpful. Tina GM oversaw everything and delivered a brilliant experience with charm and efficiency. The waiting and bar staff were good and worked quickly to replenish food and drinks.

Sian is a lovely host who really made us feel very welcome . When we arrived she made us a pot of tea and served some delicious home made cakes. The room that we had ( the last available) was very small as was the bathroom but it was clean and the walk in shower ( always essential for me) was good. Breakfast was excellent and Sian makes perfect poached eggs . We only stayed one night but would stay again as the location is ideal to walk into Banbury and everything else was good.

Our room was spotlessly clean and looked like it had been recently decorated. It was a lovely room and we couldn't find fault with it. Had a meal and drinks in the pub. It provides typical pub meals. Very friendly staff. Great location being only 5 minutes walk from the centre of town.

We were somewhat unsure about this hotel after reading the reviews but decided that there were enough good reviews to give it a chance. When booking, I made it quite clear that as both my wife and myself had some walking difficulties it was imperative we were on a floor without stairs for access or near to a lift, we were promised a low floor near to the lift. When we arrived at our room after having to climb stairs, I returned to reception to say we had not been given what we were promised, we were told that #1: The lift was not working, and #2: we could not be moved until the following day. The new room we were allocated the following day was fine, no long walks involved and no stairs to climb, so all was now well. For the rest of our Four night stay we enjoyed our stay very much, the hotel is in a very good location, has a private free and secure car park and with easy access to most of the places of interest in Banbury, and you are straight on to the road that takes you towards West Oxfordshire and the Cotswolds. The breakfast food was plenty with a good selection and choice. All the staff we encountered were very, very helpful, polite and accommodating. We have no real complaints about our stay in this splendid building of a hotel, and if the weather is good there is a lovely garden area to the rear of the building. Thank you to everyone who made our stay an enjoyable one.

DANGER TO HEALTH Do not expect to sleep in this property until the person in the room above decides to go to bed, the floor creaking is unbelievable. We were lucky to get 4 hours sleep. At 12.30am I had to go and knock their door and explain we were unable to sleep due to their constant running around they did not stop immediately and started again very early. A cursory 'sorry' regarding the upstairs tenant did not really cut it from the owner next morning. While I appreciate it was beyond their control the room rented to us was for sleeping in and was obviously not fit for purpose. While it is no longer a legal requirement to PAT test electrical items we noted the kettle and TV had not been done 1) at all and 2) since 2021, however, IT IS a legal requirement to clean and descale a shower head at least quarterly. We felt unable to use the shower due to the state of its head as it can lead to Legionnaires' disease. A bath? not a good option since on lifting the rubber bathmat various and multiple patches of mould were visible. The light switches in the bedroom and paintwork on the inside of the bathroom door were filthy. The breakfast (which we did not have) sounded very mean for the price, the broadband is apparently VERY iffy due to the width of the stone walls and the write up in the room reads like Faulty Towers. The location is excellent but the accommodation is over priced for its quality. Having run rental accommodation ourselves for many years we speak from experience.