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Visiting The New Windsor was a pleasant surprise, which we thoroughly enjoyed. The interior has been completely modernised and tastefully decorated with a lovely contemporary feel. The staff were welcoming and attentive throughout the evening and the food delicious. We wish this new venture every success.

When my husband and I first viewed Llechwen Hall as a potential venue for our wedding, we instantly fell in love with it. The breathtaking views, coupled with the hotel’s blend of classic charm and modern style, made it clear to us that this was the perfect place to celebrate our special day. The beauty of the venue was simply undeniable, and we were thrilled to book Llechwen Hall as our wedding venue. However, our planning experience with Llechwen Hall was a mix of highs and lows. While there were many positive moments, we did encounter some challenges, primarily due to miscommunication caused by a turnover of wedding coordinators. Unfortunately, this led to some frustration as we found ourselves having to repeat details and discussions that had not been passed on to the new coordinators. For example, from the beginning, we had discussed and stated the importance of having a spacious room for the morning of the wedding to accommodate all of our bridesmaids, myself, and our mothers. As the wedding date approached, we discovered that there was no record of this request, and all the larger rooms in the hotel were already occupied. This was a significant source of stress and disappointment. Despite this setback, we must commend Megan and Rachel for their efforts in securing the Llanfabon Suite for us on the morning of the wedding. They went above and beyond to decorate the room beautifully, allowing us all to get ready together, which was truly appreciated. One particularly concerning incident occurred when we called the venue to make a payment towards our wedding. Shockingly, we were told that there was no record of our wedding being booked at all. This was incredibly alarming, especially considering that by this point, we had already paid a substantial amount toward the total cost. After a tense conversation, it turned out that the receptionist had mistakenly been looking at the wrong year. While this was eventually resolved, it caused us considerable anxiety, raising doubts about the venue’s attention to detail on even the simplest matters. Fast forward to the evening of our wedding, and unfortunately, another issue arose. Toward the later part of the night, I (the groom) ordered a pint at the bar, only to be told that I was not allowed a glass and could only have a paper cup. As you can imagine, a pint in a paper cup was frothy and undrinkable. Frustrated, I expressed my displeasure, stating, ”This is my wedding,” and a member of our wedding party rightly pointed out that after spending so much on the event, the least they could do was provide a proper glass. It was only after this that they finally gave me a glass, but this should never have been an issue in the first place. That said, I want to emphasize how grateful we are for the support we received from Megan, our final wedding coordinator. Megan was amazing—helpful, kind, and truly dedicated to making our wedding day special. She turned what had been a stressful planning process into