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the service is very good in this hotel, and the location of the hotel is very good for golf. But the room is a bit old.

We booked family room but we got special room with disabled bathroom,I asked for chathey said we don’t have another room for family now.it was very hard to use very low basin for 5”11.we didn't had shower because after 1 person used shower floor gone wet as shower curtain was high from floor .and sofa bed was terrible it was bad experience this time in holiday inn. Although Breakfast was good and had free parking.this month i had 3 different bookings in holiday inn ,in rest of them had great experience only in Dunfermline we got issues.

The hotel was clean, but I booked a double bed room to share with my sister on trip.com and when I paid and got a confirmation that it’s a double room it was not refundable . When I contacted the hotel they said that because they did not have twin rooms available it reverted the booking to double in the system. I contacted trip.con to cancel the booking they said that it was non refundable booking, I explained that it was their system that made the error and not me, the agent said I will contact the hotel and check if they can accept a refund, she got back saying that they have refused and trip.com could not help. I was furious and I had to go and sleep on the sofa bed and this was uncomfortable also the heating was doing some tapping sound as I am light sleeper I could not sleep properly at all.

The environment is good and the restaurant has many food choices. The debt is reasonable.