Find the Cheap Heelands Hotels

Staff very polite and helpful. The room very clean and well stocked for the stay. The one down fall is breakfast says serving until midday we went at 10.30 and it was closed. Disappointing as we had already paid for breakfast and unfortunately could not get a refund.

The location is real in the city centre, supermarket, and shopping centre. I really recommend it. Unfortunately, my dad had brain cancer. I made a reservation on the wrong date; the Indian staff (sorry, I can't remember his name) corrected it and let me check in. The world needs human beings like this staff. Congratulations! I will be back one day, for sure.

Stayed here on business for a week last week. Overall, rooms are well sized and clean with only a few signs of maintenance needed. On my first night I tried the in house restaurant. It was cold, deserted and smelt distinctly of frying in old oil (an aroma more suited to a fast food outlet). Just as I sat down, one of the few other customers collared a waitress to remind her he'd ordered 50 minutes ago. I made my excuses and left. Next evening, I returned to the hotel to find my room unserviced. On challenging this with Reception, they apologised and explained that I should have been asked on check in if I wished to have my room serviced (note to any management policy setters reading this: why would I not?? Surely that's SOP for an hotel). So I asked to be added to the service list. Returned to the room after my next business day to find the room one again unserviced. I visited reception (again) to be added to the list (again) but this time insisted that the room was serviced that night while I was out for dinner. Am back in the same hotel again this week. On check in yesterday, this time I asked for the room to be serviced daily. This week's room is again very reasonably sized and comfortable, no complaints there. BUT this evening I one again returned to an unserviced room. On challenging reception (second time in two weeks) I'm told that my name had not, after all, been added to the ”to do” list. Unlike last week, however, it would appear that Housekeeping has all gone home and nothing can be done. In fairness, a fresh set of towels was offered, but a set is already in the room. Let's be fair: this is not the Dorchester or the Ritz and so my expectations are set at a level befitting a reasonably modern, mid market chain hotel. So all I was looking for was cleanliness (tick), comfortable bed and room (tick) and normal room cleaning and servicing as a default setting (no ticks at all based on two weeks' experience). This surely deserves a rethink, Jurys. I remain distinctly unimpressed. You may also want to look at the lifts, at least one of which displays an alarming range of lateral movement at speed.

Excellent stay! Staff were very friendly from being greeted on our arrival by Mandy to breakfast where Karen was a delight to evenings in the lounge where Bo was very pleasant there were many others sorry to not include. Nice cool rooms. Stones throw from the shopping area. The lounge was nice to sit in the evening and have some food and drinks. The breakfast was amazing, lots on offer and all tasty. The health club was great didn’t go in the pool but went in the gym and steam room and enjoyed it and the bloke who was working In there sorry didn’t get a name was very helpful and friendly. Even being so close to a busy road there was no noise (room 233). Couldn’t get the TV to work but I wasn’t there to watch TV so this wasn’t a big deal. Overall was very happy with the stay and will definitely be back next time I’m that way. Couldn’t fault it thank you.

What a decent hotel in MK. All the staffs are helpful and nice. Good location, 15mins walk from Hotel to the MK Central Station. The room is in good size. The room is clean. The bathroom is clean. The room is quiet. The breakfast is good and free, it is value added. There are some restaurants around the hotel and 3mins walk to Sainsbury's for food and drinks. Overall, this is a recommended hotel for businessman and couples, even sole traveller.

The room is clean and tidy, the front desk staff is helpful, and the surrounding environment is comfortable

The receptionist was veey Ffiendly and helpfu atl check in. The Room was nice and clean and the bed was really comfortable. Would definitely stay again