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Alarm bells started to ring when we arrived twenty minutes before the official check in time and were asked to wait in the lounge with no attempt to check if our room was ready or not. On retiring to bed on our first night when we pulled the duvet back we were greeted by faded brown stains on the bedding which was stomach turning, .Because it was late at night I had to report this to the night porter who was also shocked at what he was looking at , he immediately removed the bedding and returned some time later with more sheets . We offered to make the bed on doing so found the replacement bedding to be as badly stained as the previous bedding. Once again we had to report to the night porter who again expressed dismay at the situation ,he returned sometime later plonked the new bedding on the bed explaining there was no bedding other than what he had in the hotel, luckily this was clean. The issue was reported to reception where we were informed by the general manager an investigation would be taking place , and we would be contacted on conclusion in a few days time as to the result . Three months later after numerous emails and the obvious blocking of our phone numbers we are still waiting to hear from the Orwell hotel. We stayed at the Orwell for four nights bed and breakfast, on three of the days we went for breakfast we found ourselves with half loaded plates waiting in a queue for staple breakfast items to be replenished ,staff handling bread and clean plates without gloves as well as removing used plates and cutlery. The only advice I can offer any one who has the misfortune to be staying at this hotel is to bring your own bedding and do not eat the food.

Was a lovely experience to stay in Ipswich, staff was lovely at holiday inn and was a lovely atmosphere and environment for me and my children for our weekend away so thank you so much for the lovely experience 😊

(A little better than average, but it went from average to very good - no option for ‘good’) I’ve been to this hotel spa many times over the years and I noticed that there’s been quite a few changes since my last visit. We were welcomed really nicely and the staff were all very friendly and helpful, except a couple of people who i guess may have either been new or just a bit shy because i had to ask them to repeat themselves as we were confused about what they were explaining. Our twin room was strange but only because our beds were on opposite sides of the room, which I’ve never experienced before in a twin room, regardless of who you are sharing with you’re going to be comfortable in close quarters and it was just strange being so far apart. No biggie though. The next thing was that there was no fridge in the room - so we had to put up with room temperature water to hydrate us (no complementary bottled water either). I went with my niece and both of our treatments were great, really relaxing and couldn’t fault the beauticians. The restaurant and food options have changed a great deal. I was telling my niece beforehand how much she will adore the food and how great it is, all being healthy but all yummy too. But now it’s just the same type of hotel food you’d expect anywhere else. The breakfast particularly used to be so much on offer, granola of all kinds, lots of healthy options, honey and preserves from local farms, an array of pastries and if you asked you could have cooked breakfast options. This visit was less of an emphasis on health - lots of cooked breakfast options, a toast machine and a small selection of cereals and pastries. I don’t mean to sound really demanding but I was a little disappointed about this aspect. All of the little issues combined just made it no where near as incredible as it used to be. I really hate to say this because Lifehouse Spa has always been a really special treat and experience. I haven’t made my mind up whether I would return again.