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I will now always stay at the Hyatt when needing a room at Heathrow. It’s warm, comfortable, modern and feels a higher standard finish than the Sofitel T5 that I used to stay at. Definitely worth paying extra for a room with a view of the runway! Kind, helpful and courteous staff. Parking was convenient. An excellent stay. Thank you

The hotel it’s super close to Heathrow airport and has an inner bar restaurant , great points is they offer room service and the bed /room in general it’s super comfortable and sort of luxurious. The only negative is the staff don’t seem to be that friendly, everyone was in a bad mood 😒

For those who need to go to Terminal 5, it's a pretty good choice for an overnight layover. Apart from the hotel restaurant, there's also a McDonald's nearby, and within walking distance, you can find delicious Turkish kebab. Just remember to pay attention to the bus schedule and the location of the bus stop for the next day to the airport. (We and other strangers who were also going to the airport originally waited for the bus across the hotel, but it didn't stop and drove away. We had to quickly check the information and walk to the bus shelter at the other end of the hotel.) In any case, I wish all travelers good luck.

The location is ideal to get to T5 Heathrow Terminal using the POD transport. The staff was very friendly and helpful. The hotel is quite big and there seem to be lots of parties happening. The bar is a sports bar and you can enjoy drinks and food. The corridors are very long. The hotel furniture and interior are a bit outdated, but for a short stay it's ok.

Stayed here for a short layover and its quite near Heathrow airport!! Took a bus from the airport, about 15-20mins (excl waiting time) and we reached. Check in: Swift, maybe cuz it was 11+pm hehe Service: Great, there was a night menu from the hotel resturant next door and our hotel staff took the extra mile to collect and bring over to reception for us 🙏 Food: Morning breakfast was a classic american brekkie buffet, it was quite good. Comfort/cleanliness: Bed was comfy, clean. Toilet was huge and very wheelchair accessible but shower area was a little small when curtains are drawn (and if u accidentally touch the wet curtains its SO COLDDDD 😳 toilet wasnt the best looking cuz it looked like public ones but overall still ok

It's a chain hotel but it doesn't feel like it, the staff were very helpful, engaged with customers and went out of their way to make the stay enjoyable. Surprisingly good.

Very very good

The hotel was very clean, tidy, and extremely comfortable. The atmosphere was inviting, and the facilities were well-maintained. I highly recommend it for anyone looking for a pleasant stay.

This is the second time I’ve stayed at the Radisson Red in the past month due to flying from Heathrow. It is also the second time that checking in was chaotic, with the self check in computers not working and this not being resolved with increased or quicker staff. Moreover, the staff have a habit of not making eye contact with you, not acknowledging you, not really managing the chaos or reassuring properly. In the end, I waited in a queue for around half an hour to check in. People are naturally tired when they get to an airport hotel- the staff need to show some awareness of that. Then in the morning, I asked when the next shuttle to heathrow was and was informed, 2 minutes. I waited for 25 minutes and no bus. I went back to reception to ask what was going on and was told ‘it’s heathrow that run the bus, not us.’ It was yet more unhelpful at tidied and an unwillingness to be at all accountable.