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My husband and I spent 2 nights in this lovely relaxing but friendly hotel. The room was big.. clean..nicely decorated and very comfortable. The food was excellent and plenty of it on offer. We wouldn't hesitate to recommend The Village Hotel to family and friends or to return to stay in the future.

We enjoyed our stay at the hotel. It was clean, staff were very friendly and helpful. We started with a little problem, but once brought to their attention, they took care of us. There is an elevator to the 2nd floor. The other option is 2 flights of stairs... With heavy cases, it would be challenging. There is an onsite restraunt and the food is good, a Mcdonalds close by and also a diner. Im not sure if it would be possible for them to make some changes, but here are some things we noticed. There is no ice machine. Had to ask at the bar for ice. It could do with a coin-operated washer and dryer. I tried to use the phone and was told it wasn't working for out side calls, needs an alarm clock in the room, larger extractor fan in the bathroom to remove the steam when showering, there was some mold on the ceiling because the fan could not remove the steam gast enough. The water pressure was not good.

Arrived on a Winter Mystery Trip with Gardiners Coach Holidays. The welcome from the staff was first class - luggage was taken to each room while we were given a welcome hot drink and a slice of Welsh cake. My room - 106 - is a bit dated but absolutely clean and tidy. Bedding fresh and crisp and bathroom spotless. Food and service in restaurant is first class - breakfast continental or full English with other choices available - I had smoked salmon on scrambled eggs with was delicious and tonight roasted vegetable tarts which again delicious. The serving staff are very attentive and ensure your requests are fulfilled - I didn't notify them of lactose intolerance, my fault, but they are so good and go that extra mile to accommodate your needs.

Stayed at Oak Mead because the Hotel we normally stay with wasn't open to non essential workers , well what a find lovley place to stay in , everything you need for your stay , even a toaster and microwave 😮, very clean and welcoming , great nights sleep , we will be returning again next year Thanks for having us

We have had a lovely stay, and it would only take a few tweaks to make this hotel better. Good: *It's in the perfect location, we took an uber into the centre of Chester for less than £5. *Breakfast was relaxed with a great selection as a buffet service. *Spacious room with all the amenities you need. *Plenty of free parking. *Beautiful grounds and really quiet at night. *Great value for money Needs Improving: *Cleaning standard is average, black mold around the taps in the bathroom that could be easily resolved. *Bathroom floor was desperate for a good mop *Bed wasn't the comfiest as 2 twins fastened together leaving a gap in the middle. *Staffing levels affecting customer service levels, we decided to order room service, took an age to answer the phone and then said could be collected from reception, kind of goes against the point of room service, so we left it, not great for the hotels add on sales if that happens everytime. *No enough bar staff, we ordered food but it was cold and one meal was not what we ordered but too hungry to wait for it to be replaced, apparently fish finger sandwich is identical to fish and chips anyway according to the waitress! Like I said it won't take much for this hotel to raise it's customer service standards to an excellent level, more staff will fix most of the issues, despite everything mentioned we would probably stay again.

Do not stay here! Save your money and go to a else where.. Reading some positive reviews I actually feel these people are family and friends lying to boost ratings because I tell you now it’s lies. So il just break it down No lifts to support with cases and prams Short staffed had the same people running from the bar to the front desk Bedroom is very dated, dirty carpet, ripped wallpaper, worn out sofa beds. The room stank of musk and damp. Walls are thin you can hear everyone walking around and banging doors. Between 3 and 4am we heard a truck outside, metal trollies being dragged and clanking about for around an hour (we guessed it was a delivery) again we have a 10 month baby, that racket did not help in anyway! It is freezing during the evening, we put the dated heating system they have on this did not help at all. When we turned it off what I can only describe as the fire alarm sounded, this put us a damper on the night some more. (When speaking to staff the next day we were told it was in fact someone in another room setting off the fire alarm elsewhere in the hotel) Bathroom is disgusting, nail sticking out on the door so make sure you use the handle not a palm push, sink flooded when used, when toilet was flushed water poured onto the floor and into the bin, no room for your personal toiletries and a make up bag, no hair dryer in the room. No door handle tags to tell staff to leave going into the room while you are out, we got back and noticed because the bins had been emptied (they were no where near full) The main reason we chose this hotel was the pool. When we asked about the facility we were just simply told how to get to the room by the desk staff. Upon reaching the area down the dark corridors we noticed there was no one monitoring the pool and gym area (put us off as we have a 10th month old) god forbid anyone needed any help. Wifi is shocking and phone connection is none existent on o2 Thank god we didn’t book any food here because god know what we would have been served based on the cleanliness of the Hotel. My husband did give the manager/owner an ear full before leaving and disclosed all the points I have made. His response, ‘we are currently working on upgrading the hotel (work harder) and will give you a discount on your next stay’.. he was told he couldn’t pay us to come back! My favourite part of my stay was leaving. All in all the place needs a revamp and a good clean.