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2nd time i have visited only to be let down. I only take a mixed grill when I’m there and today of all days which is my birthday was again let down. Came in and the waitress made a comment regarding my child which I thought was rude and also asked us our drinks to which we ordered while looking at the menu. After we decided she came back and asked what we would like to order and when I asked for the large mixed grill she informed us that there was no grill things or any burgers. She then stated that she should have informed us this before we ordered our drinks and forgot as she has had a busy day. Didn’t look that busy to be honest since we were 5 of probably only 3 others in the building. Total let down and don’t think we will be back unless they have food in and also attitude changes towards kids! This was for a birthday dinner and we left disgusted without ordering anything.

A Fairytale Wedding at the Britannia Waterside Hotel Our wedding at the Britannia Waterside Hotel was nothing short of a fairytale. The riverside views, luxurious accommodations, and unparalleled service made for an unforgettable day, exceeding our highest expectations. The allure of the Britannia Waterside Hotel is not just its beautiful location, but also the extraordinary team that works behind the scenes to create magic. At the helm of this team is James Forbes, whose dedication and passion were evident throughout our entire wedding planning process. James was more than a wedding coordinator; he was a confidant, a guide, and a friend. He addressed every one of our concerns with patience and provided invaluable advice that helped us make the right choices. The staff, under James's leadership, was phenomenal. Their attention to detail, professionalism, and genuine care for our special day was unmatched. Every little detail, from the placement of decorations to the timing of events, was executed perfectly, making our day flow seamlessly. They truly went above and beyond to ensure that our wedding was the best day of our lives. The culinary team outdid themselves with an exquisite menu that catered to a variety of dietary preferences. Each dish was beautifully presented and tasted as wonderful as it looked. Many of our guests commented that it was the best wedding food they had ever tasted. The accommodation at the Britannia Waterside Hotel was indeed very comfortable. The rooms were spacious, tastefully decorated, and offered stunning views of the waterside. Waking and having breakfast with the view of the river Ugie as a newly married couple was a delightful experience that added to the magic of our wedding. In conclusion, our experience at the Britannia Waterside Hotel was truly extraordinary. We owe a large part of our perfect wedding day to James Forbes and the fantastic staff. We highly recommend the Britannia Waterside Hotel to anyone planning their wedding. It's not just a venue, but a place where dreams are brought to life.

When almost every seat is taken in the restaurant on a Tuesday night , you know the food will be good ! And it was …. Freshly cooked from an extensive menu and quickly served by friendly and attentive team. My room was a good size recently decorated and had a decent sized desk where I could with with a good wifi service The whole experience from start to finish was great - and a superb breakfast finished off a great stay . Thanks for a great stay