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We stayed at the Hilton Cardiff for four days at the end of March 2023. We really enjoyed our stay! The people at reception made us feel very welcomed, and couldn’t have been nicer! ALL of the people who work here were extremely friendly and helpful. We wanted to give a special thank you to Mark, the night manager. He was always cheerful - at the beginning AND at the end of his shift in the morning, which is not easy! He even kindly got us a bucket of ice very early one morning when my wife hurt her knee as she was stepping out of bed and the bed rolled away from her. We spoke to Mark about the incident, and hopefully, by now, they have fixed the “rolling coasters with no brakes on the box springs” problem. Mark was so kind and concerned about her fall that he checked on her twice - right after the incident and even the next day, which was the last day of our stay. The breakfast buffet had an excellent variety of hot and cold food offerings and was maintained to perfection by the attentive and efficient staff! The buffet was hosted by Bassam, who was very personable and interesting to talk with. The executive lounge was lovely, with beverages and a few snacks available throughout the day. There is an evening manager’s reception and some savory finger foods were offered each night. Our room had a stunning view of Cardiff Castle and the castle grounds! We would happily return to Hilton Cardiff, and we thank them for making our stay really memorable and pleasant. As a side note, we took the Cardiff Castle Ghost Tour and highly recommend it! It’s great to be able to tour the castle at night, and the two hosts were full of fun facts and historical information about the beautiful and “over the top” decor of the castle!

Spain 🇪🇸 style

Facing the main street of Cardiff, it is convenient near the station. Cardiff Castle is a few minutes' walk away. Because it was Easter, the city was busy until midnight and the next dance club was a little noisy until midnight.

Ice maker is ready on each floor. It’s come with water also. NO Fridge is a bit disappointed. Stay 5 days 4 Nights… not suggest staying in the summertime; you must request Fan. AirCon is only available at 10:00 p.m. If you complain, that no doubt that the response is more rapid than expected. But the problem remains the same. A fan may probably be available for you. No late check …my first time to request to pay for a late check such as 12:00. (Due to my train is at 14:00) All staffs are polite when approached and in a helpful attitude…BUT as I said. Everything remains unchanged. Good luck all

Everything about this booking experience and stay has been amazing. From the initial queries to checking in, the staff were so incredibly helpful. When we checked in, we were upgraded for free to a much larger room which looked amazing. We paid for breakfast for 2 of the mornings we stayed and were treated to a buffet of all of the usual delicious breakfast options you would expect. Quickly served tea with a smile, all of the staff were friendly, polite and helpful. Each time we interacted with any of the staff, they were nothing but kind and informative, absolutely no complaints about them whatsoever! They really made us feel welcome and special every day. We have already decided we will be coming back soon! The room itself was spacious and comfortable. The room was an Executive Room, with complimentary tea and coffee. Plenty of towels and amenities. The king size bed was so soft we almost didn't get out of bed. The hotel itself is so close to the train station that we were happy to walk. It was also close to so many restaurants and shops so we were never too far from anything. The only downsides I would say is that there was a strange red stain on the curtain rail, which I imagine is hard to clean! Out of everything, that was the only issue we ever came across, quite minor and did not impact our stay.

Stopped at Holiday Inn Cardiff from Friday to Sunday to see the speedway at principality stadium. Hotel was perfect location for us. Easy to park at the hotel which was an added bonus as at other hotels we’ve had to park at NCPs. Rooms were good and spotlessly clean. The air conditioning worked extremely well and was a nice change from the heatwave outside! Hotel was very quiet which was surprising given how busy it was. Had breakfast both mornings, which had a good choice with the buffet being topped up regularly. Despite being an extremely busy weekend we were seated instantly and didn’t have to wait for the buffet top ups. The only thing letting the hotel down and giving a reduction in rating was reception. The receptionists came across very cold and did not display the “true hospitality” which we usually see at IHG hotels. Did not feel welcomed at all. The coldness and abruptness was felt at both check in and check out by different staff.

The Parkgate Suite I stayed in was very large and comfortable. All the amenities were Elemis. It was very clean and bright. The location is excellent, just across the street from the shops. There are many restaurants and shops just across the street.

Prime location, lovely layout and friendly staff. The room was well presented. However, the hotel food really let the experience down. Namely as there is a £6 add-on charge for room service which isn’t advertised clearly enough! Imagine my shock when I went to pay. The pizza was very average too. So in all £23 for a pizza that I probably could’ve made better myself. Insanity.

OK. Clear instructions to stay. Had to have money so almost got robbed at Tesco lol. I asked for top room. We laughed as I slowly died going up the stairs of the sky scrapper. Light didn't work, bed lamp did. Decent size. Tv, hair dryer, biggest toilet, toiletries. Broadband. In the middle of a centre, in the middle of summer.i have been in some dives, but this is a nice place. I will stay again . Check out 11am which is great. Next time I'll ask for a room on first floor. Lol . See you again..... (also ask ur cleaners to get rid of the clippers behind the tv and used flannel in shower) we left it there from previous.

Friendly staff, clean room and good location. This accomodation is located nearby Cardiff Castle, Cardiff Market, and St. David Center. You can walk from the accomodation to Cardiff Bay in around 30 mins. Everything is accessible, it is suitable for short stay for backpacker, as there has no lift, so that's not good for carrying large luggage. The shower pump is not working well and the room sound insulation is not good. Also the room has no anti theft lock on door, the door only with an auto lock, and it's easy to open from outside.