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I arrived at the hotel at circa 17:30, the receptionist was a lady called Sharon, who told me that she had been trying to contact me all day, to inform me that my online card payment had been declined and that I would have to pay with cash. I knew that this was incorrect, as I had the credit card confirmation that the payment had gone through in the app on my mobile phone. I showed her this and she said that they didn't have anything from Trip.com on their system. Therefore, there was no evidence that I had actually paid on their system, even though I had the credit card confirmation. So, I had to give her my credit card details as a guarantee until she had sorted the booking out. Sharon then gave me a guest information form to fill out, I noticed that there was already about 50% of the form filled in with my name (Richard Brown) but a completely random home address and email address plus phone number. I told Sharon that this wasn't my information, so she took the form off me and told me that the room was booked for someone else of the same name. The hotel was fully booked that night, so she was worried that I might not have anywhere to stay. After phoning some of her line managers, she was able to let me use a room that had been taken out of service, due to a blocked toilet. It was far from ideal, but I was grateful for the chance to take a shower and unwind after a long drive (192 miles) Around 19:30 I went out for dinner with my son and whilst out, Sharon phoned me to tell me that she had been calling all late arrivals to see if anyone might cancel, so I could use their room. However, the gent with the same name as me, called to say that he had never intended a 2nd night therefore, had only paid the one night. which meant that I could have that room after all. On returning to the hotel, I was given the keys to room 17 and transferred all of my belongings into that room. Then I was notified by my mobile phone app, that another payment for the room had just gone through, meaning that I had been charged twice. This time it was direct to Days inn Durham. Sharon has assured me that they have instructed a refund of the 2nd payment, although it hasn't arrived yet (Friday 8th July) So, in truth, I was impressed by Sharon and her commitment to making sure that I had somewhere to stay that night, but I'm not impressed at all with trip.com who somehow. didn't get my booking in place with Days inn despite taking payment for it. I won't recommend Trip .com and won't use them again. A complete farce from start to finish. I'm just glad that this experience didn't ruin my time in Durham, for my son's graduation ceremony.

Stayed overnight, room top floor really not suitable if you have a mobility problem, table booked for 7pm went to bar area to have a drink beforehand, no seats so we asked where to go a member of staff showed us where to go. We sat down when another staff member said we had to move couldn’t sit there ? We explained we had been shown these seats to sit on . Anyway we ordered two Irish coffees. They took an age to come and then they were just tepid certainly not a nice hot Irish coffee , we alerted a waiter who said sorry I’ll get another well that didn’t happen. Food came and was. Lovely. An altercation broke out where the manager was called ,whom in my opinion made matters worse during which she used bad language within her altercation with guests think she was Lisa. . Our twin room was small but adequate spotlessly clean and the comfiest of beds a good nights sleep was had . Would I recommend. All I will say it was ok for a night , will I return I very much doubt it I’ll stick to either Ramside or Redworth hall . At check out we did mention our complaints to reception he was very apologetic . Sorry Bowburn Hall .

Comfortable room with king size bed and en-suite with shower. Excellent response to COVID - spotlessly clean with contactless check in and out available. Lovely breakfast well cooked - best breakfast eating out we have had in ages. Excellent coffee. Staff very friendly and helpful - even coped well with a power cut while cooking breakfast. Would heartily recommend - hope to visit again some day.

My wife and I, along with our dog, stayed for one night en route to Scotland. The check in process was swift and efficient and we were allocated a courtyard dog friendly room. The room was clean and the facilities fine for a one night stay. We ventured in the bar for a drink and were served and told we were welcome to sit anywhere in the bar. We stayed in the bar for an evening meal and the meals were very good with large portions and well cooked. I especially loved the home cooked chips which came with the scampi. Drinks were reasonably priced as was the food. After dinner we sat out in the lovely beer garden with more drinks until the temperature dropped. Breakfast the following morning was excellent, with a continental selection and a huge cooked breakfast, Staff were all very friendly throughout our stay and we felt our dog was welcome. All in all, an excellent first visit and I would not hesitate to return if we travel this way in the future.

I stayed at the hotel for 10 nights when visiting Durham to help my younger sister. A huge thank you to Colin and Mandy and the reception staff for their welcome, kindness and dealing with any minor problems I had. Overall my stay was good , apart from housekeeping occasionally forgetting to clean my room.? This really is a management, supervision issue. The staff also experienced problems and were stressed with a huge ” Irish ” wedding which hardly affected me but management really need to look at their priorities re regular guests v quick bucks. Or ensure extra staff and security are ramped up. Whilst I did eat at the Health Club I found the service here varied from vastly efficient and helpful to unbelievably slow. Maybe the catering facility needs specific areas for hotel guests who really don't have all the time in the World to spare !!. Many thanks again and good luck.

We have just returned from two nights at Hallgarth Manor having enjoyed our stay very much. We had a spacious deluxe room with an ultra modern shower room and a large comfortable bed. Breakfasts were wonderful with plenty of choice and served with a big smile from Amanda. Every member of staff we encountered went out of their way to be helpful and friendly. An extra bonus was beautiful, sunny weather so we were able to sit in the lovely garden for lunch and drinks. The hotel is in a very peaceful, quiet, country setting but ideal for trips into Durham and the nearby park and ride . I would thoroughly recommend Hallgarth Manor.

We arrived in Durham late afternoon after driving for hours from the Lakes district via Hadrian's wall in Hexham. We were greeted by the host William. After check-in we asked William for directions to Durham Cathedral. Unfortunately we got lost and couldn't get there. We got back to the B&B very tired and disappointed as we only had the date of arrival to visit the Cathedral. We were tired and told William that we will just rest up for our trip up north the next day. William wouldn't hear of it and offered to drive us to the Cathedral and even wait for us while we toured the Cathedral. We were embarrassed and did not want to trouble him but he insisted and took us in his car, acting as a tour guide he drove past many attractions and got us to the Cathedral. Once I knew the way, I asked if we could return to the B&B so I could drive us in our own car to the Cathedral and spend the evening around there. He recommended a few restaurants as we drove past them and took us back. We managed to drive back and attend evening song and then spent a lovely evening walking around. If it weren't for William, we would have just spent the evening in our room feeling sorry for our selves. Our room was at the top floor. As I was parking the car, my wife took a small suitcase in. An elderly woman insisted on carrying the bag upstairs and no matter how many times my wife tried, she insisted on taking it up. Breakfast was great. Although only street parking is available, William assured us that the area was safe and he was right. This is a family run B&B and William and his family could not be more hospitable, friendly and helpful. I would highly recommend Moor End Guest House.