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Double charged the room

Hi, the best place

I love this hotel second visit within as many weeks! So clean and the staff are so kind polite and can’t do enough to help! They are all an absolute credit to this place

The bed was wobbly, need replacing or repair.

Beautiful hotel in a great location next to the park, restaurants and bars. We arrived early and the staff said they had no rooms available to check into yet. We know this wasn't true, as there were rooms available to book the day before and on the day still available. Not sure why they can't accommodate a slightly earlier check in to help guests. It's a very big hotel so we know the hotel wasn't fully booked mid week. They also asked for a £50 deposit which we have never been asked for before when checking into a hotel. We then realised the next they gave us a Signature room when we had paid for a Signature Plus room. We had paid extra for a higher floor room with the extras which we didn't get. The room was beautiful and comfy nether the less and the hotel staff were apologetic in letting us know it was the fault of Trip sending them the wrong information. After returning Trip did follow this up and credit us some trip coins to apologies. We had a drink in the sky bar, but for us it felt very open and cold. It had a bit of airport lounge feel to it more than a bar. The views were great and I'm sure dinner there would be lovely in the restaurant area. Apart from the few hiccups we did really like this hotel with the location, comfy rooms and great views! We will definitely stay again.

Lovely view of the lake, much prefer not having a crappy breakfast included in the price, room was spotless, nice shower, decent desk/workspace. Two minor negatives: the TV was teeny tiny and the placement of it really affected the work space when set up with a laptop, mouse etc. Secondly there was a pretty unpleasant smell at the top of the stairs like stale fish. That's nitpicking though, it was an absolutely lovely stay and I would definitely recommend it to anyone.

Room was very clean and the decor was modern and well maintained. Bathroom was of a good size, with a huge shower. The tiles of the bathroom floor need fixing as most have lost the grouting and are wobbly. There was no info about the room or the services offered. The phone in the room did not dial reception either.