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Stayed one night at the Pheasant on a midweek break. It turned out that we arrived on the first snowy day of the year. If anything, the snow added to the already considerable charm of the old inn, nestled in a fold of the Peckforton hills. We were greeted by the hardworking and personable Alisha, who looked after us brilliantly during our stay. We were quickly checked in and directed to our room in the old barn. The room was very comfortable and wonderfully warm, which was welcome, given that the external temperatures were hovering around zero. Standards of housekeeping are impeccable at the Pheasant. The bedroom and bathroom were extremely clean and appeared to have been refurbished relatively recently. The double bed was very comfortable and sleep quality was good. Tea and coffee making facilities were provided. The bathroom was equipped with high quality toiletries. Drinks and dinner at the inn made for a highly enjoyable evening. The food is high-end gastropub and was appreciated by both of us. Breakfast the following day consisted of a wide choice of cereals and juices. There was also an extensive cooked menu. The “full English” was excellent. The stay flew by, and we were sorry to leave. It certainly won’t, however, be our last visit. This wonderful old inn offers visitors the finest traditional British hospitality. It is comfortable, informal and welcoming. The staff are outstanding. Recommended in the highest possible terms.

We booked this hotel with a voucher for 2 nights B & B, I truly wish I had used the voucher for a different venue. The hotel was fully booked for the entire duration with weddings on both days (Friday and Saturday), this in itself was not an issue as the wedding itself is held in a part of the castle away from our room. Ah..... The room. Well on arrival a seemed positive, we stayed in room 110, and oh dear. The room was clean and tidy, but there is a loose floorboard with a nail poking through the carpet. The bathroom is dated, but functional but both taps in the basin leak, and two of the 5 spotlights were blown., again not a huge issue, BUT the room is directly next to the corridor fire door, which bangs directly onto the paper thin bedroom wall every single time someone uses it, with a wedding not finishing till 0400, you might guess how much sleep we got with constant use all night. Also some of the wedding guests decided at 0400 to have a mini party in the room opposite, cue paper thin walls and no sleep. We asked at 0900 for a room change to be told all rooms were allocated so no chance, even though there were some empty at the time and due for occupancy, there were restrictions on file about who they could give them to, we were not allowed it appears. Food was good in the brasserie, but wine and drink is very expensive. Staff were courteous, however even though we had been promised maintenance would sort the door by putting a stop on the floor to stop it banging again, nothing was done. The room was not serviced either which is poor for such a highly rated hotel. For £200 per night (b & b) I expected a much better experience, it does go to show that for all the good reviews we saw prior to booking you can't guarantee quality. We don't reccomend this hotel and will never stay here again. Look elsewhere or ensure you don't get room 110 if you must stay here.

We had the most fabulous experience this week when we attended Carden Park Spa for the day. We purchased the afternoon tea & spa access package. The whole experience from start to finish was great and the venue is beautiful. However I am writing this to particularly thank Sue from the front desk who went above and beyond. I work in a 5 star hotel myself as a sales and events manager and her guest relations skill set is applaudable. So, Sue, if you read this - keep doing you - you’re amazing !! X

I had the most delightful dining experience at your restaurant, all thanks to Connor's exceptional table service! From the moment I walked in, he greeted me with a warm smile and made me feel right at home. Throughout the meal, he was attentive, knowledgeable, and went above and beyond to ensure my needs were met. His recommendations were spot-on, and he even surprised me with a complimentary dessert that was simply divine! Connor's professionalism and friendly demeanor truly elevated my evening. I can't wait to return and enjoy his impeccable service again. Kudos to Connor and the entire staff for creating a memorable dining experience!