Search Brentford Hotels

My room was upgraded and ready for me on arrival, it was very clean and there was also complementary water in my room. The Holiday Inn staff were very accommodating and helpful in every way. The breakfast was very fresh and served well with presentation. I would book again with trip.com . Dattar Singh

We are completely satisfied and felt very comfortable. A really nice apartment in a prime location.

Mixed Experience at Hilton Syon Park: Room Delays, Unexpected Pool & other charges Rating: ★★★☆☆ I recently stayed at the Hilton Syon Park for four nights and had a mixed experience overall. While the hotel had some positive aspects, there were also a couple of disappointing aspects that affected my overall satisfaction. Let's start with the positives. The majority of the staff members I encountered during my stay were friendly and helpful (80% are foreigners). They were always ready to assist with any questions or requests, which made me feel welcomed and valued as a guest. Additionally, the hotel's breakfast, while very basic is just acceptable. The room was quite spacious and beddings satisfactory. Unfortunately, there were a few issues that detracted from an otherwise pleasant stay. Firstly, upon checking in at 5pm, I was disappointed to find that my room was not ready until 6:30pm. Although the gentleman at the front desk was kind and apologetic about the delay, it was an inconvenience after a long journey and negatively impacted my initial impression of the hotel. Another unexpected disappointment was the pool usage policy. I was surprised to discover that there was a charge of £25 per person for a 90-minute session to access the hotel pool, something that isn’t mentioned anywhere on trip.com. Considering the Hilton brand and the premium I paid, I did not anticipate such an additional cost for utilizing the pool facilities. This seemed disproportionate and out of line with the expectations I had for a hotel of this caliber. I heard other people complaining about it, even others complaining that they had paid for it and it was smelly. Additionally, it's worth noting that while complimentary water was provided in the room on the first night, I was surprised to find that there was a charge for the water on the following nights. This was unexpected, as I would have assumed that water would continue to be complimentary throughout my stay. It would have been helpful for this information to be communicated clearly, again not a nice feeling from a Hilton. On the whole, while the Hilton Syon Park had several positive aspects, such as friendly staff and an acceptable breakfast, there were a few disappointments that affected my overall impression. The delay in room availability during check-in, the unexpected charges for pool usage, and the shift from complimentary to paid water in the room were not in line with the level of service and value I expected from a Hilton.

As expected by the brand, the faculties were upscale and modern. The room was comfortable and mostly clean (coffee stain on the carpet). It was quiet (superior queen) at end of hallway, facing toward interior courtyard. Did not eat breakfast. However, the staff was condescendingly friendly throughout the stay, except for one person at the very end (after we had checked out). Also, finding the hotel was a nightmare. Even with GPS we missed the entrance three times (once we ended up on the M4 and it took us 24 minutes to return). When mentioned to the staff, we were told -with a smile- that no one had ever had problems finding the place (except for us, apparently). The big problem is lack of signage to find parallel access road (see photo of alleyway parallel to main road; we missed that entrance several times) Underground parking (15£ per day) was mostly convenient, but access door to hotel smelled of urine. Lastly: I booked an executive room and was DOWNGRADED by the hotel. Then I was told -with a smile- that Trip.com had sent them a wrong reservation request/voucher; i was told to see with them (ie. MY problem, not theirs).

good location for being near to heathrow and west london, otherwise it's a bit far to get to. Has gym, laundry room, and the rooms are good size with small kitchen. Room layout a bit strange with TV behind bathroom door, and bathroom door only opens halfway to stop it hitting the TV, but this is quite annoying. Otherwise good service overall.

The location is remote, except for a small supermarket, there is basically no business; no disposable toiletries are provided; if the quality of sleep is poor, it is not recommended to stay; there will always be train sound (it seems to end around 12 o'clock, and it starts again at 4 o'clock in the morning); The biggest advantage is the convenient transportation, just opposite the exit of Northfield Station on the Piccadilly Line, and it seems to be 6,7 stops to Heathrow Airport (within 20 minutes); There are about 10 stops to the city (about 30 minutes to King's Cross). In addition, breakfast is an unexpected surprise, 7 pounds, buffet breakfast, beverage coffee, bread, fruit, cakes, etc. are very complete, this breakfast is good value for money, it is recommended to buy when checking in (buy 9 pounds on the spot)