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We got married at Crossbasket in 2021 having a small wedding. We had previously visited the castle (prior to booking our wedding) and the service is the best we have received in Scotland. From booking our venue to the morning after our wedding the staff at Crossbasket were fantastic and couldn't do enough. The manager Rob, met us to show us around the castle when it wasn't officially open, he took the time to answer any questions we had and was fantastic. Vicki the wedding coordinator accommodated all of our requests and every member of staff went above and beyond on the day. We handed in a small bag of items which my husband planned to set up on the day, when he arrived every detail had been done for him. This allowed for a stress free enjoyable morning. We were married in the main castle and had our reception in the Stewart room. This suited our needs and despite covid restrictions at the time our day felt perfectly 'normal' (in line with the restrictions allowed). Our guests stayed in a few rooms which are huge and so comfy. We stayed in the Macintosh room which was stunning. My husband and I are looking forward to returning and staying again. The food was excellent with lots of choice and flavour. The roux menu is some of the nicest food we have ever had. We have since visited two ICMI properties and have to say they really set the standard for service and food across Scotland. We most recently stayed at Cromlix which similarly to Crossbasket had food to die for and service above the standard. This is something we highly recommend and we look forward to trying out other ICMI properties. Thank you to all the staff, if you are looking for a wedding venue (whether it be for 5 to 200 people!) we highly recommend this venue. Also to comment all of our suppliers had lovely things to say about the venue. Our makeup artist said it is her favourite venue to work with as they are so accommodating!

We stayed to see show in Glasgow. Beautiful quiet area. Great link with the motorway 5mins. An extra bonus we stayed during a race day. We had racecourse view. Very clean room with friendly attentive staff. It is possible to buy food and drink all night. A great bonus when returning late to the hotel. We will be back in October for another show. I would not consider staying anywhere else now

Excellent service from walking through the door Mark on reception was pleasant efficient and very helpful at check inn ,my room as ready a little early and was still allowed to check inn , room was good with no issues nice and clean bed very comfortable, all the staff are very pleasant and welcoming, food and service i cannot fault , for me the location is ideal being close to the M74 , a good overall hotel staff location and rice rolled into one , i will be staying here again well done guys . Martin Aspinall.

Friendly staff and very helpful rooms are lovely and clean food is Devine lovely surroundings nothing is to much trouble for staff members the chef even cooked my son something different than what was on the menu thank you for making our stay comfortable and welcoming will be returning next year for the royal Edinburgh milletry tattoo

I stayed for 3 nights on May bank holiday. After travelling for 10 hrs, all I wanted was a good nights sleep, unfortunately there were 3 girls in the room next door , drinking, shouting and making a lot of noise, eventually at 2.00 am , I had to go to reception to complain, as I was going back to my room one of the girls , gave me verbal abuse because I had complained about them, needless to say, the noise continued. I am a 70yr old lady , who was in the room alone, so I was deeply upset at the situation. Although they were given 2 warnings , they didn’t care , it continued and the cleaner had to tell them to be quiet at 9.00 am. I got no sleep whatsoever, I was given a voucher for Costa coffee the next day. The stay here cost me £263 , I did ask about compensation for the night, to be told the staff member would speak to the Manager, regarding this. No compensation has been given. I certainly will not stay here again.

Booked a double room and family room side by side. The staff were very kind and helpful allowing us to open the joining door for us. The teas and milks are at the reception area, they are topped up when needed. The beds and pillows are comfy. The showers are good, and there is enough towels for us. There is a lift available. The breakfast was good. For got food you let the staff know what you would like and for the cold like cereals or muffins they are placed out for you. The parking is outside the hotel however you do have to pay for it. You can pay through the ring go app or pay at the machine. Would recommend this hotel.

Perfect if you want to stay over night for yourself or for business trip. There’s a bar and restaurant at the location. The room I stayed was small, but was clean and perfect if your need a room to stay overnight. Hotel is in a good location. Staff were kind and helpful

Great location by motorway with many amenities like spa , swimming pool for adults and kids also jacuzzi and sauna as well rooms are nice