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The bed marked on Ctrip is a 3-meter bed, but the actual bed in the room is about 1.5 meters, and the space is so small that the suitcase cannot be opened. I contacted Ctrip immediately, but Ctrip itself couldn't figure out whether the information provided by the hotel was wrong or the information they entered was wrong, and couldn't provide a quick solution. The only solution they could give was to change hotels for one night and then change back, and whether the cost of changing to a hotel was within their authority (the first consideration was not the inconvenience caused to consumers by their mistakes, but how much they would have to pay for it). Such issues are obviously issues that Ctrip should think about, but they have to throw them to consumers. It took a long time to toss and turn, which really affected our mood and experience! In the end, we negotiated with the hotel to get a slightly larger room, but it was far from the 3 meters marked by Ctrip! !

Excellent stay. Clean room and great breakfast. Really good value for money. Would definitely stay again.

Good location, good service, good breakfast, recommended

This is a functional little hotel that is close to the train station. Don't expect luxury, but you can expect friendly and warm service, and a spacious room. The reason I booked this hotel was due to the rail strikes. I was on a business trip and meant to be taking the train to London that evening but wasn't able to. Furthermore, it was the Cheltenham races and all the other places had already been booked out. This room was a lifesaver for me. I was exhausted from an intense itinerary and needed a place to sleep and freshen up. I was pointed to the supermarket close by. As there were all the cutlery and even a microwave in the room, I had no issues rustling up a hot meal for myself. I am giving this hotel a high rating because the overall experience exceeded my expectations. I just want to make it very clear that guests need to understand this is not a fancy establishment designed for holidaying, but if you are travelling for work purposes, this will come close to being home away from home.

This time I booked a double twin room (room206) This room is really big, both the toilet space and the view outside are very good! Definitely recommended

The visit was great. Clean and all accessories were available.

Great location in town centre. Car park 3 minute walk behind hotel. Rooms seem recently refurbished as exceptionally clean and very quiet. The receptionist was very helpful. Overall, a great stay.