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Oh dear. Emailed this hotel prior to booking to confirm their pet policy and charges per dog. Got an email back saying £5.00 per dog, per night (which coincided with internet research on this hotel & prior reviews). Booked this hotel and was then emailed by the same Receptionist to say the price per dog is £15.00 per night. When I questioned it, I was told they made a typo in the original email and their prices had recently gone up too.. Still, we went ahead and booked as we had little choice in the area and paid £90 for us & £60 for the dogs in total for the two nights. Upon check in, we were handed a key card and a little dog waste bag holder which was a nice gesture. From the outside, this place looks alright. Inside our room, it was awful. Carpets are so old and filthy - didn’t want to step on them without shoes on. The bed was okay. The furniture in the room was all very dated. Bathroom was disgusting - flush had to be pushed hard to make it work, mirror had brown cracks in numerous parts, sink was cracked, taps were terribly stained and shower tiles were yellow. Behind the bathroom door, it had been slammed so hard many times that the wall had a door knob shaped deep hole in it. The walls in the whole room were off colour and textured - felt like we were in a prison cell to be honest. Spent the minimum amount of time in the room that we possibly could. It’s unbelievable that they charge so much per dog really and absolutely nothing was provided for them other than the little bag holder - it should have been £5.00 per dog per night as it originally was advertised online. Did not complain to Reception as we understand this is a budget hotel but would NEVER stay here again. The only positives we could find were free parking, they allow dogs and it was quiet during our stay - for every other reason, I would avoid. Whole place needs a refurb and then they could charge more per room.

Only stayed for one night but i cannot fault this hotel in any way. room was fully air conditioned with ironing board and iron tea and coffee making facilities and TV. beds were so comfy and room was spotless. staff from check in to bar / kitchen staff were spot on. lovely venue with everything needed for a comfy nights stay 😁😁

We held my Mum's 90th birthday at Ivy Hill Hotel, it was the perfect venue. The events team ensured the day was planned and ran perfectly. The staff were attentive in the background (the perfect balance). We chose afternoon tea which was really lovely and the team ensured that our dietry requirements and preferences were met exactly. The weather was fabulous and the party were able to sit outside and socialise and we were not rushed in the slightest. Thank you to all the staff for assisting in making it a celebration to remember.

The room was quite cold, with best efforts the radiator could not keep the whole room fully warm. My feet were constantly cold.

Visited as a large group with work in a last minute booking. Really impressed with the flexibility of the staff. The bar and restaurant staff were friendly and helpful. Menu a little limited but functional. Rooms were decent, bathroom could do with updating but did everything it needed to.

Have stayed before and will stay again. Very nice, some rooms can be a little dated but is a personal preference matter, we like them. Staff all very friendly, and that really us all staff from top to bottom, welcoming and helpful.

very suitable for leisure vacation