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4.3/5
Excellent
SSinthaThe Hotel is close to sanctuary, just go straight (less than 5 minutes) and you’ll see the sanctuary. Their breakfast is really good, they put our name on the table nicely. The reception is very nice and helpful. Definitely will going back to this hotel! 😊☺️
GGuest UserVery welcoming, cozy, and beautiful with a view of a river from my room. Staff were exceptional, very friendly and helpful, I asked for a sellotape around midnight to use for my packing, staff went beyond just to accommodate me. Also good to mention, I was surprised when two lovely staff told me upon checking in that my booking comes with a breakfast, I thought they just made a mistake and so I clarified that I didn’t include breakfast as I will be spending most of my time outside and I had an early flight to Paris, but they insisted and went over the top by saying ‘they can make a sandwich or pack a light breakfast with fruits for me’, amazing and superb service, indeed.
Great location, near the Cathedral, shops, and restaurants. Everything was perfect, I would definitely come back and recommend.
SSoesiantyThe hotel is really near the station so it's really eazy for people who visited Lourdes for the first time. You just need to cross the street. The interiors look really nice and the staff are friendly. The room is also nice and big enough. It also near the Sanctuary, you only need to walk a couple of minutes. Our experience has been great, thankyou so much Best Western!!
TTravelRoGood location about a 10 minute walk to the Our Lady of Lourdes shrine. Hotel itself was nice there were some small places for food nearby but it did take me awhile to find a place especially because it was nearing the off season.
EEdigonzaloThe hotel is well-located, just a 7-minute walk from the Sanctuary of Our Lady of Lourdes, offering stunning views if you choose a room with a river view. The breakfast is delicious and really nice. However, it's important to note that the hotel has an old decoration, reminiscent of 40 years ago, and is not well-maintained; it lacks soundproofing. If we didn't get a room with a view to the river, my experience could be worse. Considering these factors, I'm not planning to stay in this hotel again.
GGrazianoThe hotel is located near the Sanctuary and the cave and the bus stop, a few steps away, allows you to reach the attractions of Lourdes. The hotel is a hotel with a clean and bright kitchen inside the room. I hope I will come back soon, and I thank the staff who have met our requests.
GGuest UserOutst!.anding experience in Lourdes - relates to very first day - my daughter & self walking towards sanctuary, and really looking forward to so much. I volunteer each year , but my daughter was never there before & at her suggestion we stayed in Ibis. Was v pleased with location for starters and we could go down steps & towards Grotto. However suddenly lady tapped me on shoulder to warn me that my bag open - back pack which I bought for trip. Immediately I knew - I would never leave a back pack open/ Panic set in quickly & I found all my walled, bank cards & mobile phone - so my good sense left me too & I just turned around and back to IBis. Up in my room I did not have a phone , but was too upset & just knew straight to police. With that - knock on door. It was Christophe from reception. He had got a call from a shop - St Joseph's under bridge entering San Michelle gates. My little holder with all my bank cards, details, my mobile, any cash also. So we quickly rushed down there to be handed my wallet & phone. They were such a sweet couple. Cash was taken but thank Our Lady the cards remained. I could not say enough about Christophe & Nathalie. They really cared & I did not need police. So I could only say IBIS staff were wonderful. People is the reason for going back to Lourdes and the bad ones drive everyone away. So I am voting for your staff on that account
GGuest UserVery pleasant hotel and good price quality
The hostess was very pleasant and sympathetic she has very well advised us for the various services and activities around our lady of heavy
Breakfast was summer but perfect for the price
We were 3 and the room apartment was very spacious I strongly recommend the place and thank the hostess of the host
GGuest UserWe just wanted a place to sleep and store our bags while we participate in the activities of the grotto. So it was just the right place for us.
Please just hire a receptionist who can understand English because there was confusion as to the booking because the male receptionist can't understand English and we can't speak French.
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