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We stayed at this hotel from 12 to 15 MAY 2022. We have stayed at Ibis Styles hotels before and we like that they have better decoration and facilities than other Ibis. Everything was ok... Location, parking, breakfast, facilities, room with big window... But there was one problem... On 13MAY we went to explore some Loire Castles. When we went back to hotel, my partner noticed that his Chanel perfume was missing from the bathroom. In hotels, you leave toiletries in the bathroom and you feel safe about them. But the perfume dissapeared. - Inmediately we went to the Front Desk, where we told the girl in the Front Desk about the situation. She said they will make an investigation. Next morning, we asked a guy with glasses in the Front Desk about it, and he said they knew who has stole the perfume. It seems the day before a person from the outsourced cleaning services was fired, and using his words ”that was a bad person, so we thinks this person took it. We have contacted the person so it can return it”. Next morning it was check-out time and nobody knows anything. They said they were going to talk to their manager, Mrs Chartier, to see what can be done and for further research. We were contacted by email 2 days after that, when we were in Paris just about to leave France, where the manager said that in France you have to report this to the police.- So we did not have any time left to open our complaint with the police, as we were traveling to Spain next morning. When we came back from El Salvador we then realized that some souvenirs we purchased in Disneyland Paris were also stolen from the hotel. I wrote to the Accor Customer service corporate office and they said they were going to research and they responded today that they contacted Mrs, Chartier, the General Manager of this hotel, and she said that an internal search was conducted and no suspicious entry or breaking in the room was detected, and with no proof of the theft, the hotel cannot be responsible and they invited me to contact the local police to follow up. I am back in El Salvador. I will definitely not contact local police. I dont speak French and it was over a month ago. I am not looking for any money or compensation from the hotel. This was not a break-in from outside. This was someone from the cleaning service you outsource for that hotel that made the theft. Several of your employees at the hotel said that they thought that a person from the cleaning services, which was not a good person and was fired that same day from the cleaning company may have done it and that they have contacted this person to return the stolen goods. I understand their policy, but as a customer and as travel industry professional that sends a lot of customers to the Ibis franchise in France, we travelers lose the sense of security to stay at one of the Ibis properties, and that after we left, then suddenly nobody knows anything, specially the hotel manager, who was informed about the situatio

We had a couple of reservations about this booking as after we booked we looked a past reviews. Very pleased we booked as our experience was super from start to finish. The reception staff were fantastic, we arrived late and they could not do more to help. The room was small, but we knew that, extremely clean and had everything we wanted or expected. Based on our experience I would have no hesitation in recommending, breakfast had great variety, no hot dishes, but that was stated on the site. Thanks for our great overnight stay. Colin

The decoration style is very cute

This hotel is very new and the area around it is still under construction, there is nowhere to park on arrival whilst checking in. We had reserved secure parking so had to check in first to get instructions for the parking. Check in was very easy and the receptionist was very friendly & helpful. The room was very comfortable, clean & bright, however the shower riser rail was broken/missing and therefore we were unable to use it unless we held the shower head, not easy to wash your hair with one hand. We had a kettle, 2 coffee sachets & 2 tea bags but no milk or stirring implements. When I asked for milk I was questioned as to why? And no milk offered. understand the French do not drink tea like the English do but if they are supplying a tea bag, surely they realise milk is needed? Breakfast was ok. There was no cereal, just yoghurts, bread, meat, cheeses & scrambled egg? There were teapots, teabags and milk jugs but again, no cold milk? Overall we were slightly disappointed, we usually stay at one of the budget hotels and thought we would treat ourselves to something a little better. I Think we’ll stick with the former as rooms are just as comfortable and choice at breakfast far better, together with full selection of condiments in the room and a working hot shower.