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First time at this hotel but have used many hotels over the years in this resort as a four-star hotel I would rate it on the lower four stars staff was a little hit and miss at times left standing for nearly ten minutes with ice creams in my hand? and one evening i was the second person at the bar the barman knew I was waiting but managed to serve five customers then walked away i had to call him back to request bar service, Pool area was nice and clean with clean fresh towels and always sun loungers empty pool was the best outdoor pool it was like a bath ( only open this year July August ) could have stayed in it all day long the lifeguard spent a lot of time on his mobile which is a concern when you have small children in and around the pool area. the kid's entertainment lady? well, she may as well have not been there we had an active two-year-old in our group and she never once approached us the. we stayed in both front sea view rooms and also their apartments. sea view rooms were nice but a little dated and I have to say the beds were the worse hard beds ever like sleeping on concrete? if you don't have a back problem when you come to leave you will have not 4-star beds at all. the apartments appear to sit around the corner away really from the hotel down a local street they offer ground-floor or first-floor apartments ground floor apartments are not very private even with the small hedge in front the hotel offers parking but lots of on-street parking around the local area if you do not mind a short walk the beach is a flat easy 10 minute walk away so to the mud baths. the spa within the hotel was a little expensive but very nice and the saltwater pool offers something different but please remember hats and googles

The room was very acceptable except the beds were basic and quite hard. The pillows were of poor quality . We had a view , but unfortunately it was of the desalination plant opposite. Air- Con very good . Safe in room free and worked well Breakfast was extremely poor and bland . No fresh fruit the first three days - only tinned . Then only melon and banana , next day kiwi !! A treat !! Considering the area we are in we found that hard to understand. No omelettes just fried eggs. One day actually started cooking my own as the chef was no where to be seen . Pre cooked scrambled eggs - there for the whole service . Bacon and sausages swimming in grease . Hard boiled also available. A selection of of sliced bread , no rolls etc . I think you get the picture. Coffee machines were good . Selection of various coffees , hot water and milk. When we got here the hotel was extremely busy. Wedding on the Saturday. Outside area /pool was cordoned off to “hotel guests” On the Sunday still busy , again “outsiders” came in for a child’s confirmation and pool party , so wasn’t again available for residents . My biggest disappointment was how ever after using the outside pool for nearly 4 days , I was told it was closed until July !! It was cordoned off . I complained and was told the pool had been closed all the time , they had no knowledge of the other use and if I wish to use it “that was my responsibility “ . we had to use towels from the room The Spa was “free” and part of the deal and I have to say was the highlight of the stay. Although the other reviews were spot on it’s in no doubt in decline . The area is rusty , the walls plaster and paint coming off . Being salt water and hot it needs constant maintenance I guess - clearly still not getting it . After Monday the hotel was extremely quite. The staff focus on service is non existent- no eye contact always looking at computer screens and no care or answers to enquiries. We didn’t eat in the hotel - not sure anything was available to be honest. There was no bar person except if you pressed a bell . The Hotel is situated as well we knew , right on the outskirts of town , but there are a few places to eat out locally ( rose Indian restaurant) the very best . There is also a “petrol station “ across the road that serves good food , beer and coffee . I know doesn’t sound great but worth a pit stop ( very nice people) . The walk into town is a brisk 20 minutes. As with many Hotels it could be great with the nature environment and beauty but it seems that there is no will and desire to be so .The management have lost their focus. I would come back to the area , but certainly wouldn’t come back to this tired, uninspiring place and quite frankly I’m not sure they cared if I did or not .