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The facility and the room are very nice. The pool was freezing cold, the heated poll worked like that. The food & drinks need improvement. Sometimes less is more ;-) focusing more on quality would be recommended! We had a dispute about the booking and had to pay extra. However, we did nothing wrong and had to show our confirmation again and again. We found this very unpleasant. There were also difficulties returning the towels. We'll be surprised as to whether our €50 security fee will be charged to the credit card or not. Overall the stay was ok, but we wouldn't come back or recommend it to others.

We have just returned from a weeks holiday and it did not disappoint. The complex is cleaner than anywhere we have stayed before. The staff around the hotel were outstanding, so efficient and kind they really made the stay enjoyable. To be honest all of the Gran Canaria we visited, the staff everywhere were super polite, friendly and genuinely wanted to make sure you had a good stay. We were B&B, the food was quickly replenished during the morning and there was plenty of variety, fruit etc including catering for lactose intolerance/gluten free etc. The room was large, the beds comfortable, shower powerful and hot. The pool was clean and there were plenty of sunbeds and places to rest. The beach is really close and if you fancy it the walk to Maspalomas was 10 mins and the beach there fun to lie on with a lively atmosphere. If I had any grumble it would be that it was hard to find restaurants that served healthy alternatives in Playas De Ingles, especially if you don't eat a lot of burgers etc normally! That said we had amazing steak at TORO and Belle Italia and West End were nice places to eat. At the more upmarket, Morgan shopping centre in Puerto Rico we ate a fabulous lunch at the African style restaurant, can't remember the name. We bused around which was easy to work out how to do and they were on time with good a/c, Puerto de Morgan was lovely and very scenic. All in all, the weather was hot and the week flew. We really enjoyed being based at Servatur Playa Bonita.

From the moment we received a warm welcome on arrival, we realised that our comfort and enjoyment was a priority if the staff. Our 1st floor room was spotless, with regular clean linen and towels as requested. The rooftop terrace is a bonus, with plenty beds, parasols and all day sun. The main pool, unfortunately, loses the sun from 3pm at this time of year(October). It is literally 2 minutes' walk to the beautiful promenade, along which you can walk towards Maspalomas or left towards San Augustin. The restaurant serves quality and plentiful food but there is a slight issue with labelling : a number are not labelled and not always obvious what they are. Additionally, not all cooks are aware of ingredients of certain dishes, which in our case, could have been an issue with allergies. The head chef, however, was most helpful in resolving our issues. Reception staff were particularly helpful, and I must mention Africa, who helped me daily with my Spanish grammar. We will certainly return to this hotel when we visit Gran Canaria

First of all I’m not one to let a few bad reviews ruin a holiday before I’ve been there, and me and my girlfriend knew it wasn’t going to be 5*, so here goes. Credit where it’s due, the hotel was clean, along with the rooms, which alongside were spacious enough for us to use. The staff also left a sandwich, fruits and a bottle of water for us as we arrived left completely free which is more than enough and was appreciated. It was easy to check in and out and the staff were welcoming. Food was alright too, I’m not a fussy eater and will eat most if not all cuisines but the food was very ‘samey’ each day, I get they can’t cater to each guests needs individually but some variety wouldn’t have gone amiss. There’s 4 pools too including the children’s one so there’s plenty chance for a swim and always sun-beds available with an umbrella and/or table with a pool bar outside the one pool. However, we were told we had to pay a €50 deposit on arrival which we weren’t told about but it was noted on the Loveholidays app so fair is fair. There’s also no air conditioning in the rooms, just the main reception. You can hire a fan for the room for a €15 deposit and then €2 a day, which will rack up quickly if you’re there a while. There are 4 Irish bars outside the main entrance of the hotel which are ridiculously loud up until 3/4AM so good luck if you’re a light sleeper or have young children. Of course you could close the windows but that’s no use as the noise remains just as loud, plus closing the doors and windows turns the room into a sweatbox so that’s a no go. Some food and drinks also aren’t included in the ‘all inclusive bracket’ so I’d keep an eye on that. If you have a late flight back too, there’s a €30 extra fee to pay if you’d like to keep the room till 6pm if available, otherwise prepare to shower by the pool. Also you have to ask the night before to check if your room is free but we were met with a simple ‘no’ and laughter from the receptionist. The cleaners also broke an aftershave of mine that wasn’t cheap and didn’t own up to it or anything. I understand accidents happen but some accountability would have been nice instead of being told there’s nothing they can do about it as there’s no cameras to prove they did it. All in all, it was a decent holiday but the above negatives left a sour taste making us not want to return.

From the moment we arrived and had our first meal we knew this hotel was very nice indeed . So starting with the food the selection was truly amazing at every mealtime and even in the snack . Evening meals we had roasts , fish , tiger prawns , smoked salmon and even caviar WOW ! Huge salad bar and choices of rice pastas and potatoes and veg . If you don’t want formal lunch the snack bar does help yourself burgers sandwiches pizza (to die for ) pasta hotdogs and the usual chips nuggets and fish fingers . Still a big salad bar and gorgeous homemade soup . Great selection in every venue I challenge anyone to be hungry . Drinks plentiful and lager much better than normal Spanish fayre . The rooms are big with very comfy beds and walk in showers they are extremely clean and the maid service is exceptional . The pool is huge and very clean with plentiful sun beds and the adult only spa area is really nice with lots more sun beds this is really neat the snack bar for ease of getting drinks . The entertainment was the usual singer or circus act ok if you like that sort of thing we went out after dinner every night as not our cup of tea . All in all though this hotel is amazing and I’m booking again for next year

We have just returned from this hotel and were really happy with our stay, Nice little complex with friendly staff, rooms have everything you need and it’s in a great location. There was plenty of loungers for sunbathing - my only criticism is the pool is not acclimatised and was absolutely freezing even when it was 26 degrees during the day. Cold to the point you were in and out if you dared brave it. Overall though nice stay and would return but maybe when it was hotter so could use pool.