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The Hotel was lovely and clean .. The room had a beautiful Seaview . The staff are very helpful and friendly. The only letdown was the food in the evening which did not seem to change very much ..better labelling is needed especially as I’m a vegetarian and had to keep trying to find a member of staff to ask if certain things had meat in , breakfast had a good selection and was very nice .. lunchtime was good too … The pool area was lovely and clean and never had any trouble trying to get a sun lounger

Where do I start. This hotel's main concern is making money because customer service is right at the bottom. First thing when we walk through the door is the lock literally falls off and is broken, the phone doesn't even work so we can't call for help and my mother had to make 5 trips to the receptionist to get someone to fix it. You would have thought they would change rooms and fix the door in their time well no. Secondly how on earth does a hotel AC only go down to 22. It took the staff 3 days to manually override it which apparently can only be done by the manger that was never there. The cleaners come into your room when they feel like even if you put do not disturb . I was in the bedroom in my underwear and we heard a knock and 3 seconds later here is the cleaner coming into our room while I'm still on the bed. Cleaners talk Infront of your rooms loudly at 9am like we ain't in holiday trying to sleep and rest. They don't clean anything just change the bins and towels. They don't have any information about the restaurant time or roof bar. Beautiful view but the food is awful in the restaurant and at the pool. Cocktails are not fresh unless they open a new bottle otherwise it is flat and not up to the standard of a 4 star as I was rudely told by the staff. Once we complained we were then told the manger would get back to us but didn't after emailing I was told by the manger ”In the end it turned” and ”We do not make refunds partial or total, so you can take your complaint where it deems appropriate.”

The initial apartment they tried to put is in was shockingly bad. It was small, had a very tacky picture of the Tree fountain covering the whole wall, felt dirty and stank of sewers. We complained to reception and the lady said she woukd get someone to come and check. She did offer us an upgrade but wanted to charge €70 a night for it. Anyway maintenance came round (we were sat outside as the smell was awfull) and identified the problem. We had at that point that there was no way we were staying there snd I had indeed found much better accomodation for less the €70 a night. Fortunately common sense prevailed and we were put in a much better apartment. It still had its shortcomings but was much better. The kitchen seemed to be infested with ants so we elected to not use it other then for tea/coffee. That of course meant eating out. The complex looks poorly maintained and really could do with a face-lift. Oh and that 1st apartment..... we saw at least 3 different occupants in the ensuing days. It seems they keep trying to foist it on new arrivals but nobody wants to stay there. For the record, its the 'Roma' apartment.

Es un hotel sencillo , pero a la vez acogedor. Todo estaba muy limpio. Ubicación muy buena. El personal muy amable , el desayuno suficiente y variado. Habitación confortable . Baño limpio. Nos ha gustado mucho . Precio calidad excelente. Volveremos.

I'm lukewarm regarding this hotel. When I got there, the room had no minibar (it was broken), so I spent around 10/15 asking for them to switch me to a room with a minibar - honestly, middle of the summer in Spain, not having a minibar is not negotiable. They did change me, but I had to insist a lot for something that was already included in the rate I booked. Aside from that, the hotel itself was great. The room was very spacious, it was 2 blocks away from the main street, and there were countless bars and supermarkets to get what we needed. The hotel includes parking for 18eur per night - if you have a car, I would recommend paying, because streets are very narrow in Torrevieja. The breakfast buffet was good - a bit meager for the price, but it was better than having to eat out every day. I would definitely pay for it again. I'm not sure about other reviews - I didn't have any issues with the A/C or anything else. I would recommend it over other hotels in the area, for sure.