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Completely comprised by the worst checking-in experience of our lives 5.0 Liked · The breakfast buffet was very good. Excellent coffee, good variety of options. Nice breakfast room, not over crowded. Disliked · Checking in at reception was the worst experience of many years of checking in at many types of hotels, in many countries, for both business and pleasure. It was the most unwelcoming process, where my wife and I felt like potential criminals. We had paid in full, in advance, when making the booking, for the six nights. That's fine. We were asked for our credit card to be scanned for a pre-authorisation. Why? we asked. ”Its for security for the room” we were told. My wife asked ”is this in case we damage or trash the room”. The receptionist smiled and nodded. Then came the ”terms and conditions” which we were asked to sign. This was four A4 pages of small font script, in SPANISH. ”Fine we said, Can we have the English version?” We don't speak Spanish and are from Ireland. We can't sign a four page document we can't read. Besides which we are fully paid in advance and you have additionally taken an authorisation of our card for any damage that we cause. What further assurances are required in a four page document. We explained very calmly and politely that we can't sign a document we can't understand. Another receptionist colleague offered to translate the ”important bits” of the document for us verbally. We declined. A signature on a document is a legally binding acceptance of the document in its totality. Ignorance is no defence in law. They had another mini conference about this with what appeared to be a shift manager, ( who didn't acknowledge us or come over to where we were standing at reception) and then they advised us that they would translate the document using A.I. but after another 15 minutes of us waiting then announced that they couldn't translate it. They would allow us to complete check-in and if we came back to the reception desk the following day they should have a translation for us to sign. We didn't go back to the reception.

One of my sons and I stayed in this hotel for 7 nights in June. It is a hotel mostly visited by spanish guests, we saw and talked to a french couple, but other than that spanish families and elderly couples. The highlight of the hotel would be in my opinion the food. It was excellent: fish everyday, salads, mexican food, indian food, paella, humus, fruits, they also had soya milk or free lactose milk. My birthday was in one of the days spent there and they surprised my with champaigne and a small cake. I really appreciated this gesture, it was very thoughtful of them. Muchas gracias! The room we received was on the first floor, facing the pool and the parking lot, with 2 huge beds. Clean and cleaned every day. The hotel is about 3 minutes walk from the beach. I have seen sandy beaches before, but smaller, this was really large and with smooth sand. What I didn't like at all was that the other guests with kids didn't care that their kids were really loud, screaming at any time of day and night, of course this was not the fault of the hotel, but maybe they could have been reminded that they were not alone in the hotel. What I would recommend is that they think of some entertainment for the middle aged guests as well, now it seems to be done only for the kids and for seniors. All in all it was a really nice stay and I would go back.

The room that gave us a Suite was a walk with the bathroom in the room. And the Uniq plant is a wonderful experience that you have to hire if you are going to be a few days. The only thing you can get is that if you have breakfast on the terrace is not the same buffet as in the room and that is understood by logistics but clearly, you pay the same and it is not the same buffet just for enjoying the terrace.

Spent a week there with my husband and my young daughter. We paid for all three meals that does not include any drinks. The Spanish tables were served tap water in a jug. We were only offered bottled water for a fee. The wine is cheap and not very nice so don’t bother paying for it. The food is ok but the selection is very limited and if you are a vegetarian you could easily end up not eating much. Service was very average and they don’t speak English. In fact, they make it clear that they look at you as a walking wallet and have no time and respect for you. We got the smallest room in the hotel while it was rather empty. The view was to the next door neighbour’s bathroom window combined with the view of a dirty backstreet. The room was clean and the cleaner greeted us with a smile. That was nice. The pools are tiny and the “spa” means that you have a steam room. The gym is a joke and the hotel lounge seats are uncomfortable. The hotel entertainment is unbearable. The roof top bar is actually really nice and they play lovely live music and the view is spectacular. By the time you add up all costs, you are better off going 4star all inclusive somewhere else.

The hotel is close to the beach. The hotel was delicious. Fine kitchen, pleasant staff and a very good location. Rooms are spacious. Well 1 minpoint. There seems to be a law change in smoking in Spain as of 1 September 2023. This is really horrible, because it is possible to smoke everywhere on the terrace (including the covered piece), the smell is then smell in the lobby, even at the pool! You can't be interested in that, but the smoker is not interested in it, who just throws his mouth into a plastic glass with a bottom pump, you don't need a ashes, right? Tip for the hotel, make the hotel really smoking free and create a small room at the 4-4m stairs where only smoking is allowed there. Parking garage is there but it is quick full. So be prepared. Parking nearby can and is free but very busy. We will surely come back! Compliments again for the hotel.

My main issue with this hotel is that it gives an entirely false image of itself on hotel booking sites. We picked it based on the pictures of its pool area and grounds. The images give the impression that it's a larger and a more chic hotel than it actually is. It's a no frills hotel, and that's fine if that's what you know you're getting. And it was not the cheapest option either. The location is good, just three streets from the beach, and it was clean but the breakfast is basic and not very appealing. Not worth booking in for breakfast. It says that it has a gym, it does not. It claims to have poolside parasols, well at one end of the site it does but actually by the sun loungers it's bare and exposed and nothing to help shade you - not great when it's hitting 40. It also claims to have a garden - again it does not - it has a couple of planters with a couple of palm trees. The room we had was basic but fairly clean. The bathroom lacks shelving and towel hooks, so not very practical for a family - there's little space to hang up wet swim stuff or put your toiletries. Also, be aware that if you have small children there is not a separate pool - there is a shallow section at the end of the main pool and it's not very large so again not the most practical space and it gets very busy. Twice I raised the difference from the booking site information and the reality with the reception - but all I got was first, someone being rude and the second time someone just looking embarrassed! If you are looking for a basic space to just sleep in while you explore Gandia, and you get it at a reasonable price, then fine. However, if you want a hotel you can hang out in then I would avoid it.