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I would like there to be a rating between AVERAGE and VERY GOOD, and this hotel was above average, and below very good - there needs to be a GOOD rating- but this is trip advisors fault not the hotels! I stayed with a friend, in a junior suite 2-9th June 2023. Let’s start with the room. We arrived around midday and our room was ready – hurrah- super friendly, knowledgeable receptionist checked us in, gave us a load of info and a map and off we went! The excitement turned into a little bit of disappointment when we realised that instead of the 2 single beds pushed together, as depicted in every single solitary photo of a junior suite, it was one double bed – not ideal for friends holidaying together. The shower was VAST – very impressive but it was let down by the grout on the floor of the bathroom which was grubby and could do with replacing. The room itself was clean, big, and bed comfortable, with air con, tea/coffee making facilities and a fridge. Cleaned daily (except cups etc which were randomly not) – by exceptionally friendly cleaning staff. We had an issue with the bathroom on the first night, whereby we created a paddling pool in the shower room due to a blocked drain! -Quick trip to reception and super friendly Mr fix it man was with us in 5 minutes, fixing the issue, which never reoccurred. The restaurant had a fab selection of differing foods, always something to suit all tastes, and a chef always cooking you up something – eggs/omelettes/fresh fish/chicken etc. Mountains of fresh salad, fruit and bread – and snacks pretty much all day! Restaurant staff were all amazingly polite, friendly, and attentive. Bars were what you would expect of a 3*, local wine, spirits, premade cocktails, and once again amazingly polite, friendly, attentive staff. The pool was lovely and warm, with nice views looking down to the sea – never had an issue with getting a sunbed, but there is limited space around the pool area. I believe the other side of Flora is much quieter if you don’t like 4000 inflatables, and their young owner’s noise. The hotel is on a hill…… very pleasant stroll down, under 3 euro in a taxi back – not an issue at all. With a taxi rank just outside the hotel getting back to the airport was nice and easy to (approx. 20 euro). There was only one real thing that let this hotel down, the entertainment- whilst some of the live music acts were great the male half of the entertainment team (which consists of 2 people), really did not have his mind on the job at all. If you are going to work in entertainment you need to be enthusiastic 24/7, with both adults and kids, or they will lose interest fast. Which I witnessed on several occasions. Don’t put out water polo nets and walk away to chat to another member of staff, not even asking if anyone wants to play, don’t do 1 song at the mini disco, not engage the kids(more than once), and again walk away to chat to more staff members, don’t roll your eyes when someone asks you to repeat a qui

We had a very warm welcome from the reception staff and were lucky to find our room was ready when we arrived around 12ish.We had booked the prestige package and had a room on the 5th floor facing the sea. The room was very pleasant, spacious, light and looked like it had been recently refurbished. The hotel is beautiful. The iced bucket drink and gifts in our room when we returned around 6 were very nice. We immediately checked out the area finding 4 pools, 3 are more children oriented and the 4th is a larger pool further away from the restaurant and snack bars. This was definitely the quietest but there were still a few families using the pool. However, we also found as with previous reviews a serious lack of umbrellas but I also know that this is a situation that the management are working really hard to improve. Don’t worry about getting up at the crack of dawn to reserve sun beds, the hotel was full but there’s absolutely no problem finding any throughout the day especially around the adults pool. The groundskeepers in the morning impeccably keep the area clean and tidy. Breakfast and the evening meals were served in the main restaurant; as prestige guests, you could choose to sit inside in the designated seating area or in the smaller outside area. The lunch area is shared by all in the lower restaurant found by the pools. The food choice was very nice, always fresh and varied - they really did cater for everyone. At lunch, you help yourself to beer, sangria, wine and soft drinks or order other drinks at the bar. It would be nice to have an adults only prestige section but looking at the size of the area, I don’t think that will ever happen. The prestige package also came with a separate lounge and balcony which was well stocked with branded alcohol, coffee and snacks. Shame it didn’t have view as it was situated on the ground floor but it was still very nice. Unfortunately, the evening meal service for the first few days I can only describe as being very poor in the prestige area. We liked to have food around 9 which gave us until 10 to eat, nowhere near the time that service closed. Let me make it very clear, the following has nothing to do with the staff but unfortunately falls under bad management. On three occasions only one person was looking after the indoor/outdoor prestige area. Upon entering the outdoor area one evening, we were asked to eat indoors as there were no tables set. On that occasion we were insistent that we eat outside as that is a big tick for us when looking for a holiday. The stressed overworked waiter then made up a table for us clearing a used table. Another occasion we wanted to sit on the comfy corner tables but again none were set after previous use and the waitress refused to reset the table insisting we sit in another part of the outdoor area. I remind you it is not the staff’s fault but management really need to look at this judging by previous reviews which constantly repeat these concerns. One

I was made feel very welcome when I arrived at Pension Magec. The hospitality I received from the management and other guests was amazing. Its a very friendly place. The property is very clean and my room was cleaned everyday. The management are extremely helpful. The management will go out of their way ensure that guests needs are met all times. Carla is lovely as are everyone else works there including Sandi the manager The view from the top veranda is stunning. The guests can sit and have a drink and chat together on the veranda. As a solo traveller you would never be lonely and its very safe. Everyone talks to each other when up on the veranda. You are made feel welcome by both management and other guests at all times. There is always someone to talk to. I felt we were like a big happy family. There is free tea and coffee at the property. I would highly recommend Pension Magec as its very central. Kind regards Anna from Ireland

Not ine to normally complain but on arrival the receptionist wasn't very helpful and demanded a voucher that we did not have from jet 2 . He knew we was on the system and paid but still demanded this voucher . It tool 45 min to get this sorted and after all the confusion jet 2 spoke to him and he let us in. The room it self was nice but patio area needed washing down and no hose to do so . The apartment only ever got half cleaned and that was probably 3 to 4 times in 10 days only one bed ever got changed out four . There was bugs running around bathroom in the evening that I had to get rid of every night they come from under shower tray . Could only leave shower on low as water would just run all over the floor. No batteries in any of the controllers air con or tv.