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Hotel in good location; restaurants and small market close walking distance - cost about 40eu for taxi to airport. Hotel staff all were friendly and helpful. Room was very warm when checked in, but cooled down for good sleeping at night.

We stayed one night in this hotel on the way to the Ferry to Ireland. There is secure underground parking (at extra cost) which we found useful. However, we were disappointed when, having arrived at 3.45 pm in Bilbao after an 8 hour drive in 30 degrees+ we were told that there was no facility for any drinks or refreshments in the Hotel and that such facilities would not be available until 7.30pm. We were further disappointed to find that when we came for breakfast the following morning, there was no coffee, bread or other basic food. We had to ask a member of staff to obtain some basic provisions for breakfast which seemed to confuse him. We noticed that at least four other guests who came after us also had little to eat. We gained the impression (right or wrong) that the hotel is not geared to accommodating foreign guests as after an initial early breakfast rush there seemed little interest in guests coming later. We particularly noted the lack of staff on the ground and everything seemed to be the responsibility of one staff member.

Nice small hotel staff is very warm

The river view room is stunning. It is wonderful to be able to enjoy from near the beautiful Vizcaya Bridge and the beautiful estuary in which you can see different athletes rowing and also observe some small boats sailing. The room is picturesque with modern and more classic details. What I like the most, as I said, is the balcony with views of the estuary and the comfort of the bed. Good TV, it has a mini bar and coffee maker with two complimentary capsules and downstairs in the hotel hall there is an old elevator in which it has coffee, chocolate and other drinks also free of charge 24 hours a day. Good attention from the employees since they were always friendly and willing, and everything was clean. I will return as soon as I can, I felt very comfortable with everything 😃👍🏽

The hotel is located in the surrounding area of Bilbao City. Close to the World Heritage Biss Bridge, 5 minutes walk. Be sure to spend 0.45 euro to experience the unique bridge crossing of the Biss Bridge. The castle-style hotel is luxuriously decorated, the rooms are comfortable and bright, and the bathroom is beautiful. The hotel has an underground parking lot and free parking around. The surrounding area is obviously a tourist attraction area with churches and old streets.

Stayed 3 nights in total at this property to be close to family nearby. Our room was large, bed was comfortable. I liked all the ameneties provided in the restroom such as shaving kits, dental kits, etc. This was a nice touch as we had been traveling for a while so they were useful. We had a balcony with a great sea view. The breakfast was really good with a lot of options. Staff was friendly. Several restaurants within walking distance.

Hôtel un peu défraîchi et près de l’aéroport, d’une église dont le clocher sonne régulièrement et de l’espace communautaire où se font les festivités de la ville de Loiu. Nous avons eu du mal à nous endormir car il y a eu des bruits de fête très bruyants jusqu’à 1h00 du matin. L’hôtel est loin du centre-ville de Bilbao. Les chauffeurs de taxi ne savent pas comment s’y rendre. Par ailleurs, le personnel était fort sympathique et l’atmosphère agréable.

The hotel itself is very nicely presented. A large foyer welcomes the visitor with a large booking in desk and friendly staff who spoke very good English. The room was clean and fresh with clean linen and towels. There were 2 complimentary bottles of water in the mini bar and there is a digital safe for keeping important documents safe. I didn’t use or read the instructions for setting the digital touchpad. The dining room was closed for dinner on the Monday we visited so I cannot review the dinner meal or the menu. However, the breakfast next morning was not what I consider, up to par. The supposed hot food segment, was in actual fact, stone cold, except for the fried eggs, in a nod to a traditional English breakfast. Which was a shame. The rest of the breakfast food was traditional Continental Breakfast with croissants, jams and marmalade, including cold meats, cheeses and fruit. My only criticism would be finding access to the underground car park, situated at the rear of the hotel. It’s not easily found and required my having to ask the desk staff where the car park was. It would probably help guests who are driving to the hotel, to be provided with a map on confirmation of booking e mail. Otherwise, I would stay at this hotel again,should I visit Bilbao in the future. Reasonably priced for the accommodation, but disappointed with the cold (when it should have been hot) breakfast.