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Reception were very accommodating to our requests prior to arrival. On arrival Cat checked us all In but also let us go Eat as we had just arrived and lunch was nearly finished. Food options- weren’t bad - I’m A fussy eater so I did eat more or less the same Thing every day…. But for those willing to try something there is always a great selection of Food. Pool Bar - tea, coffee, cold drinks all Available all day…. Food at pool Bar -pizza and hot dogs you pay for separately but there is sandwiches(you just need to ask As they are in the fridge) crisps, nuts and ice cream available all day. Crater Park on site was good fun for all Ages, no Issues getting sun-beds etc maybe not always ones with parasols but still No issues - Our villa felt like it as furthest away from the reception which wasn’t ideal with young kids and Mil with walking difficulties but it wasn’t the end of the world (10/15 min walk) ideally some Daisy bikes For hire for the week would Have been great! Or electric buggies of some sort- although again rec gave us a lift down with our bags and picked us up on the way back with them So again super helpful. When we did have issues we called rec and it was fixed straight away…. All The team were super friendly from bar staff, housekeeping, maintenance, gardeners etc etc (apart from one lady in restaurant who was snappy with us when we moved a table so all 9of us could Sit together - she said we weren’t allowed to do that even though we had done the last 6 days) just her attitude was a bit off there are nicer ways to be with guests. But a special shout out to Cat who was superb at her job - she remembered us(hopefully not for bad reasons haha) when we decided to get a private transfer for the way back to airport she sorted that out for us with no issues- feel like she went above and beyond for us and was always smiling. A credit to your team! Thank you again Cat for going that extra mile.

I recently returned from Labranda Bahia de Lobos. We arrived late at night and were given a packed lunch after we had been checked in. The staff were approachable and professional. Our room was overlooking the pool. It was kept clean and tidy throughout our stay. We had an evening flight so we were able to store the luggage in a store during the day. At checking out time the staff told us we were welcome to use a courtesy shower room and facilities until leaving time. Clean towels were provided if needed. My husband and I thought this was a lovely touch. The hotel is very central and was not very far from anything so it was ideal. The meals were filling and adequate considering the number of people who were being catered for. The saiad bar was a delight. I would have no hesitation about staying in the hotel again. I thoroughly enjoyed my stay.

What a fantastic holiday! We went for a 5 night stay over half term, which coincided with Halloween. The amount of effort the Activ team and all the wider staff went to for the Halloween experience was phenomenal. Face painting, spooky tunnel (which was scary for the adults too!) and themed food made it feel really fun. I loved all of the pool classes run by the activ team, who were also brilliant with the kids in the evening too. Plus the morning dance/wake up call was a fun addition. The food was great, and it was a nice touch to have table service for the drinks at lunch and dinner. The evening entertainment was of a really high standard every evening we were there. Our rooms and the wider facilities were always clean. The pool was lovely and warm and a pleasure to swim in. Every single member of staff from those doing maintenance to the waiting and bar staff, to the housekeepers to the entertainment team, were all working really hard to make our holiday special and took real pride in their work. We hope to be able to visit again one day.

We stayed with a friend in a private room in a rooftop room. It was very nice, clean, and we had our own terrace! It was mostly quiet. If someone cannot stand noise than dont book this room as 2-3 times a day loud music was coming from the resort nearby (only short time, it was part of thr daily animation for the guests). We were surprised at the beginning but then it became part of our life :) The staff in the hostel is very friendly and easy going, the room was good sized, comfy beds, will be missed!

Just returned from a week's all inclusive. We upgraded to the adults only 'My Favourite Club' section as it was just 2 adults in our party and with it being half term, we expected it to be busy in the main area. Our room - 6222 - was fantastic. Clean and spacious with a decent sized balcony. Our hairdryer broke the 2nd night but we reported it to reception that night and it was fixed the following day so no complaints there! Food wise: separate quieter area in main restaurant for MFC customers or a separate restaurant with set menu. Breakfast - plenty of choice at both the main buffet and also at the MFC pool restaurant but added bonus of live cooking station at main buffet. Couldn't fault food. Lunch - we tended to use main restaurant as MFC pool restaurant didn't have a huge choice for a vegetarian. Dinner - we used the MFC restaurant when there was a vegetarian main on the menu and the food was lovely. Would have appreciated our drinks being refilled and maybe more choice of drinks. Other nights we went to the main buffet and thought the choice and quality was good. Queues could be long depending on times. Seems like everyone forms 1 queue rather than going from station to station. Vegetarian food was well labeled. We usually used the MFC bar upstairs from the restaurant or the bar by reception. The 2 waiters who served us in the MFC bar - Gabriel and Francis - are both a credit to the hotel and deserve a special mention. Fantastic service and both very friendly yet professional. AI drinks were adequate but a lot of drinks on the menu had an extra charge and there was only 1 non alcoholic cocktail. Wine was ok - rosé was nice, red wasn't great. We saw some of the entertainment and it was similar to other AI hotels we've been too. The live bands were great, the shows were family orientated and seemed popular. Location wise it was perfect for us. Not right in the busy centre, but walkable along the beach or by the road. We also walked towards the dunes in the other direction. Another day we got a taxi to the dunes which cost €8 - reception called us a taxi and there is a taxi rank by the Riu hotel by the dunes for the return journey. Sunset Lounge bar is directly opposite the hotel and has live music 5-7 nightly. Our only downside was the temperature of the MFC pools. They are heated from November but despite the lovely weather end of October they were still too cold to be enjoyable. This is probably the only thing that would keep me from returning at this time of year. Friends were at another hotel on the island which had heated pools and this would be a consideration for me another time. The small MFC pool with beds looked great but I went in once and lasted a couple of minutes! Other adult-only area hotels we've been to in the Canaries have had a jacuzzi/ whirlpool which has been great if the pools were cold. All in all, it is a lovely hotel - great staff, gardens, rooms and location.