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Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
4.6/5
Outstanding
GGuest UserWe never got to do the check-in because when we arrived there was nobody to meet us there. The door was closed and no matter how many times we called the telephone number provided on the hotel sign, there was no answer. The hotel has no 24h reception service. This is usually not a problem for us as we have had this in many ocasions, however, usually you are then provided with check-in instructions to acces the hotel. The hotel asks you to provide the time of arrival 24h in advance. We had asked for an early check-in which was denied (no problem, we know it is subject to availability), the hotel told us that they will therefore expect us as from 14:00 onwards. I wrote to the hotel that we would be there after lunch (which in spain is usually after 15:00h) as there was no further question about the time of check-in and the hotel did not mention any inconvinience regarding my info, we did not forward more information. We had been up since 01:00am. When we arrived at 17:00h (so not any strange time, we were not attended. Neither at the property nor vía telephone. We called 33!!!!! times over the time span of 1h 17min. In the meantime we contacted *********** for help, they also tried to contact the property without any response from the property. They then started the process of relocating us and cancelled the booking at this hotel with a refund (the hotel charged us the full stay in advance). We had to be relocated to a more expensive hotel, booking took care of the difference. Our new hotel was fortunately much more beautiful and in a better location. The lady who should have checked us in finally called us back when we were in the middle of the phone call with booking. I asked her to wait and she very rudely responded she doesn't have the time to wait. We had been waiting 2 hours infront of the closed door of her hotel!!! And instead of apologizing she was being rude about it and also saying she has only 4 calls. This is a complete lie. I have all calls on record. There was even a spanish couple who tried to help us by phoning her also and even leaving her a voice message. There was no apology whatsoever. Just rudeness and giving us the feeling she is glad she does not have to deal with us (probably did not suit her time schedule for the day to come and check us in). We are apalled by the treatment we got. I have worked in the hotel industry for nearly 16 years, also in a management position at a 5* hotel. I know exactly how things should work and what is completely unacceptable. Even if the hotel has no 24h reception, there must be someone available at least by phone. A guest could have a serious emergency (health issue) and need assistance. This is a serious issue. We speak spanish as we live in Spain and know what we have to do and who we need to call in case of an emergency. But most foreign tourists don't. This hotel has no sense of customer service at all. The rooms looked nice on *********** and the locstion is not bad. But we would now
4.4/5
Excellent
GGuest UserDifficult to grade this hotel as it’s not the kind we’d normally choose, but as this was chosen for us by our tour company for an overnight stay during our Cami de Cavalls island tour, we checked in with the lovely and very friendly staff and were then .. well.. let’s be kind and say our room was … bijou Again, it was all very clean with plenty of white towels that were fine, but imagine will need replacing soon enough.. But seriously.. I say bijou.. and there’s small and there’s small, there was barely enough room to get round the bed.. the air con is a three speed ceiling fan, so luckily for us it was a cool May so really wasn’t needed, but imagine things are very different in August. The bathroom was adequate, but oh boy, we learned quickly not to leave the fan in as it only made the drains smell twice as bad to the point of nearly reporting to reception, and if staying longer likely would have done.. Breakfast was adequate.. but honestly, there was a tray of cold meats and cheese we didn’t go near as we couldn’t decide to knock off the shelf accidentally so a new lot would have to brought out, or just sing Happy Birthday to it.. there was a plate of scrambled egg that, we avoided, so went for the safe option of toast and jam with machine coffee and juice from a shop bought jar with the screw on lid.. and risked a couple of pastries Like I said at the start, for the price, you have a clean and comfortable bed, and even have the option of breakfast in the morning.. it’s just somewhere we personally wouldn’t choose to return to.. we’re sure it will continue to be full through the year.. what I couldn’t get is how there are 30+ higher graded hotels than this in town??
4.0/5
Very Good
HHymn_The location is very pretty, on cobbled streets and narrow passages but very close to the main street. The staff was very kind and helpful and patient with us, even though we couldn't speak the language right. the rooms are spacious and excellently tidy and aesthetically pleasing. they have a common area with an open roof where you can stargaze on summer nights.
FAQs About Hotels in Ciutadella de Menorca
What popular hotels in Ciutadella de Menorca have parking?
If you're planning on driving to Ciutadella de Menorca, why not stay at
Vestige Son Vell
? This hotel has a parking lot.
At which popular hotels in Ciutadella de Menorca can I try local foods?
Those who like trying local foods might want to consider staying at
Vestige Son Vell
. There are lots of famous restaurants serving local dishes near the hotel.
When travelling to Ciutadella de Menorca, which hotels have pools?
Summer is a great season to take your kids or family on a trip to Ciutadella de Menorca.
Vestige Son Vell
is a popular hotel with a pool.
Of all the hotels in Ciutadella de Menorca, which hotels have the highest user ratings?
When travelling to Ciutadella de Menorca for the first time, many travellers find it difficult to choose a hotel to stay in. According to Trip.com data,
Vestige Son Vell
is a popular hotel with high ratings, making it a good choice for your trip.
What popular hotels have non-smoking rooms in Ciutadella de Menorca?
Many guests care about the quality of the rooms they stay in and want to ensure that their rooms have fresh, clean air.
Vestige Son Vell
is a popular hotel in Ciutadella de Menorca with non-smoking rooms.
In Ciutadella de Menorca, what popular hotels have free Wi-Fi?
When staying at a hotel, Internet access is important for both vacationers and business travellers.
Vestige Son Vell
is a popular hotel in Ciutadella de Menorca with free Wi-Fi.
What are the most popular hotels in Ciutadella de Menorca?
Whether you're travelling for business or going on holiday, there are many popular hotels to choose from in Ciutadella de Menorca.
Vestige Son Vell
is a popular hotel to stay at.
What are some popular discounted hotels in Ciutadella de Menorca?
There are many popular hotels in Ciutadella de Menorca. You can find information on discounts and deals here: Trip.com Deals and Promo Codes.
In Ciutadella de Menorca, which popular hotels have gyms?
Based on Trip.com user ratings,
Vestige Son Vell
is a highly rated hotel with a gym.
Ciutadella de Menorca Hotels Information
| Highest Price | NZD 1,643 |
|---|---|
| Lowest Price | NZD 82 |
| Number of Reviews | 1,232 |
| Total Properties | 502 |
| Average Price (Weekdays) | NZD 359 |
| Average Price (Weekends) | NZD 375 |