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The hotel was an hour on the bus from the airport. Good welcome from reception team who explained everything. Room was ready right away which was nice. We were in the main block. Our room was nice and clean, bright and lots of storage for luggage and clothing. However, room 1339 was 3 floors up above reception and was very noisy at night. Buses dropping off and collecting people woke us up several days. The hotel opposite had lots of delivery trucks, bin collection and created lots of noise. This was hard to deal with and hotel wouldn't move us. So we had to make do. Hotel was clean and tidy. Bar staff very friendly and never had to wait long for drinks. The pool area was nice. 2 different pools to choose from. The quieter one always had beds available. However they were never cleaned - table were dirty as we tended to sit in the same spot and we noticed this. I had to use wet wipes to clean them. The food was the highlight as it was amazing. Breakfast was my favourite, such choices and the freshly made omlettes were amazing. Lunchtime provided us with so many delicious salads. Dinner time sometimes you had to wait for a table but once again good variety of food to choose from. The 4 restaurants on site made a nice change too. Shops are close by and taxi into town was cheap enough 7euro. Thursday night market that was close by was nice too. Apart from the room we had a nice stay here. Good adult only Hotel.

Me and my friend visited Alua Suites for a 4 night stay, we booked half board too. Upon arrival we were very pleased with the appearance of the hotel and the reception area however it went slightly downhill. The reception staff didn’t provide much information, we paid €26 tax which we didn’t know much about, we also paid €2 for a plastic cup token. There is a drinks procedure for round the pool regarding plastic cups we were unsure what to do with our tokens or our cups as reception didn’t give much away. Next our room was across the road from the hotel which did have a seperate pool/ bar area that was lovely and quiet. Our room appeared great upon arrival however there had been very basic cleaning completed as surfaces and the bathroom especially looked very dirty. There was lots of bugs and an overpowering sewage smell throughout the entire room for the whole duration of our stay. The water from the showers and taps is also salt water which can be unpleasant after a long day in the sun. Cleaners come regularly, sometimes at awkward times, one morning we were awoken by the cleaner entering our room despite us not answering the door and having the do not disturb sign hung. She looked at us asleep and laughed/ran off when we responded to her saying hello. The pool area had stunning views and there were regular pool games you could join in with if you wished, as well as a pool bar which does take CARD ONLY for those not all inclusive. The restaurant area was not great at all the food was cold and had flies landing on it for each time we came back. There was very limited choice and none of it looked appealing to eat, in addition the crockery and cutlery was dirty covered in leftover food and a grease layer. We ended up avoiding the hotel and paid more than intended having meals in resturaunts around the resort. Overall the hotel is very lovely to look at and does appear stunning however it is extremely basic/ potentially overrated and can do with some upgrades to make it a better experience overall for paying customers.

This is our second time at your hotel, and everything has been great. It's true that the shower tray has a design flaw, but the staff responded promptly and resolved the issue. I’d especially like to mention the guest service agent who was very kind, and particularly Carmen from breakfast, who is extremely friendly and attentive to everyone. Apart from this, there was a bit of noise at the pool because there are many children, but we understand it’s a family-friendly hotel, so no complaints there. We will definitely return on our next visit to the island. Thank you!

Absolutely stunning hotel in the centre of Campos. The pool and jacuzzi are modern and super nice, they have sun beds for tanning and relaxing, the rooms are well equipped with beautiful historic details the whirlpool in the room was a nice addition, private balcony and cool air conditioning. The wifi was fast, the staff were exceptional and the breakfasts were so yummy! Definitely the best place to stay in the area.