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Cute, charming property, however the service was HORRIBLE. The owner even screamed at me! We were a group of 12 people walking the Camino. The first person of my group arrived by herself, and they didn’t want to send her a taxi as it was promised on the reservation. They said that they don’t send taxis for just one passenger, and this client Sofia, had to wait two hours for her parents to join her, and then, the hotel sent the taxi. She was by herself two hours in a restaurant without knowing what to do. The booking company never informed us that in order to receive a taxi a minimum of guests was required. The waiter at the restaurant at dinner times was distracted, mixing orders, and trying to convince one of my clients that he can’t take a Martini and a glass of wine at the same time! One or the other! Who cares! If the client pays for both drinks, the waiter is nobody to be judging a client’s drinking behavior. One of the guests requested salt three times for French fries, with no results. He finally went to another table to ask other hotel guests for the salt they had in their table. And I can continue for hours describing the lack of professionalism in this place. We are all Spanish speaking, therefore no language barrier. The owner, as I said, he was very arrogant and uneducated. I was talking to him, standing by his table, while he was eating cheese and bread. He never stopped eating and/or invited me to the table, and/or standing so he can be talking to me at the same physical level (basic rules of education); I addressed the taxi situation in addition to the fact that they left my luggage into another client’s room, making this totally inappropriate for them and for me. Can you imagine if there was something missing from our suitcase? Who is responsible? Well, this man said that it was this client’s fault to “accept” these suitcases into their room. Unbelievable!! He was one of these persons “My way or the highway.” Rooms have no AC, no elevator, and no phones! I had one towel only for two guests, and when I was in the shower, I noticed it and there was no phone to call the receptionist. The shower gel dispenser was empty. The room was not clean. When I addressed these issues to the lady in the morning at checkout (I am suspicious that she was his wife) she just said “Vale” (Ok) No apologies, she was not surprised, and she mentioned that if I wanted another towel, I should have used my cellular. I replied that making an international phone call to request a towel was totally unthinkable. Last, we were “lucky” to have the owner driving us back to the Camino. He never opened us the door, or the trunk; never helped with our luggage; he was comfortable seated by the wheel all the time. And he drove us super-fast to intimidate us. Terrible! Stay away from this place.

I mostly enjoyed my two nights at this hotel. The staff was professional, the room was clean, and breakfast was a beautiful spread. The only thing I wish my ground floor room had was a little more privacy. I wanted to read in my room during one afternoon but the curtains made it too dark and the only other option was the black-out curtains. I wish there had been a sheer curtain option because when I left the doors with no curtain, the gardeners walked by and could see into my room. Not relaxing at all. I did like that the hotel was close enough to walk to the cathedral and the city center but was far enough away to not hear a lot of noise.

It’s a bit away from the attraction, but it’s more convenient to drive. The underground garage can be directly connected to the floor where the room is located. The room is a suite with an extra bed. The surrounding is very quiet.

Bad ,, Bad .. Bad.. What a piece of junk this hotel is. The receptionists were great but then things go downhill from that point on. Then I want to use the bathroom in the lobby but it is under service. It is cordoned for but no one is working there for hours. And when it is working, it is only for 1 person at a time. There is no urinal. They gave me room 115. I walked in and felt the floor buckle. There is a bubble and not even. In my opinion, this room shouldn’t be rented out to anyone. Then the wifi didn’t work. Then the shower head fixture is loose and water is spraying all over the place. The door slams shut and you can hear door slamming at any time. The hotel is a bit far from central. The breakfast has ham and cheese so it is quite adequate. For what I got , it can’t charge anyone more than 30 Euros a night because of the above. The most annoying is the WiFi. When I told the receptionist, he said it is working now which is Bull S _ _ _. It never worked and if when it did, it worked sporadically. I would say don’t stay there , unless the only other option is sleep on a park bench. What a way to end my Camino. A pension in Pedrouzo which cost much less but a magnitude better in service.

Love this hotel as it is modern and clean but has all the things you need for a holiday. Great staff and a very good breakfast buffet. Hotel is large and clean. The rooms are fine and well priced and clean. Staff will sort you out with items you may need. Hotel has safes in each room and 24 hour porter. I like the gardens in summer. Staff are friendly and helpful. Good location for walking to city centre.