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When I arrived late at night, I was worried about seeing the comments that were inconvenient, but fortunately there was no inconvenience because there were managers when I arrived. Very kind, so it was good. The facilities inside

I stayed at the hotel and it was an unforgettable experience. The rooms were comfortable and modern, offering everything needed for a relaxing stay. The staff was extremely friendly and helpful at all times. From the reception to the cleaning service, everyone was eager to assist with a smile and a positive attitude. The facilities, such as the gym and the pool, were impeccable, and it was evident that they received regular maintenance. Additionally, the hotel’s atmosphere was very peaceful, perfect for unwinding after a day of exploring the city. I highly recommend this hotel to anyone looking for a pleasant and worry-free stay.

We stayed at the Wyndham for the pools but unfortunately weather didn’t cooperate with swimming. Hindsight we should have booked elsewhere. We checked in without a hitch, the front desk staff is super friendly and very helpful. The first room we were in was hot and had no Internet connection. When I called the front desk and asked about this I was told it was a temporary issue and being worked on. Coincidentally enough a family member who was leaving a day earlier stayed at the same hotel and in the same room the night before and had no Internet either. I called the front desk the next morning and asked to switch rooms to one with Internet service because we had kiddos that needed to do schoolwork. They were very accommodating and fulfilled our request. We moved to a room facing the pool which had a nice terrace with a table and chairs. terrace Unfortunately, though Wi-Fi service in that room was very sporadic and you could only connect if you were in certain spots of the bedroom. If you moved your phone slightly Internet connection was lost. The beds in both rooms were extremely uncomfortable, you could feel every spring as you moved. Pillows were nice and fluffy and comforters were a nice down and very plush. Both rooms were extremely hot. The first room we had to have someone come and try to turn the air on. The second room we just gave up and slept hot. The first night we ate at Pirates and food was so so prices were just right. We ate breakfast in the only open restaurant and it was not worth what you pay for. Thankfully though they did not charge us for our children.

I had a 5 star experience here for 8 nights and enjoyed a beautiful room overlooking the golf course and mountains. The room service was exceptional particularly the quesadilla and the pasta dishes. The pools were sensational and even tho it was packed there was plenty of room for everyone. The spa was well worth it (ask for Laura) she is the best! I had great housekeeping from Maria on the fifth floor and my favorite bellman was a gentleman named Carlos. Everyone was very friendly and when there were any issues at checkout or checkin they were resolved quickly by the excellent customer support team of Caleb, Jackeline & Gianina all of whom provided impeccable service.

We stayed there for one night before flying back home, since our flight was early in the morning. The hotel is quite nice, some pieces are outdated, but still in good condition. The area is very quiet and well maintained. The staff at the reception is very friendly and helpful. That includes the cat who may walk with you to your room ;) Plenty of parking space. The rooms are different from other hotels, lots of wood, even wooden floors. I loved it, better feeling than ceramic tiles and plain white walls. The beds are comfortable and large. The bathrooms are a bit old but everything works and everything is spotless. The only thing I would mention is that there are no fridges and coffee makers in the room. You can actually ask for the coffee maker. But for the fridge - you will have to get some ice (near the pool table). Please note that this review does not cover the steak house, only the hotel.

PROS: Very clean, air conditioned and modern for a good rate. Wifi and decent breakfast included. The stromanthe triostar plants in the lobby were very nice. CONS: Staff is miserable and takes no accountability for customer service. Stephanie literally lies to your face and tries to overcharge you. Examples: -”oh your safe is broken? just reset with code 123456.” nope. the safe code was set by a previous guest and left open so this didn't fix the problem. We had to take all our valuables on a 13 hour tour because of this - very inconvenient. -”oh, you need another towel because we only gave you 2 despite 3 people in the room? we'll send someone up right away”. no one ever shows. when you call back, if they ever pick up, they say the same thing. -”your shuttle from the airport is confirmed and the driver will have a sign with your name on it” nope; after a long trip we had no one to pick us up. The driver didn't have my booking (he had another name on the sign), so he called the hotel and they confirmed nothing had been booked for us. -”well there's no booking because you obviously have to book it in advance; how would we know you need a shuttle?”. Excuse me? Yes, in fact, I did book it in advance and showed them the email chain (7 emails) with her own confirmation 3 days earlier! -”ok so you found the driver, perfect”. No, not perfect as we've been searching in the sweltering heat, walking up and down through the crowds for 45 minutes with a small child after a long trip. An apology, not a dismissal would be more appropriate in this situation. After speaking to the driver and Stephanie (we are still in the heat outside the airport), Stephanie who confirmed the booking by email then blamed her colleague who in fact didn't book it, And, they still charged us $16 USD for it - which was like rubbing salt in the wound. -”it will be an additional $20 USD for the shuttle” - when they previous told me $16 USD (thankfully in writing) -”it will be $16 USD to have a child in the room” - when my confirmation clearly shows children stay free (thankfully in writing) -guests aren't ”allowed to use the stairs”; long wait for the elevator