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The stay was a wonderful one, thank you for the super-compliced service care, the perfect cleaning and always ready to satisfy the aesthetic image. The food was of high quality, at a very fair price for what was received, the menu is varied, but they suddenly missed to extend a little more options, but that's right, all the dishes are a delicious, until it comes with gourmet stomach You will be happy. A Maestro hotel in the care, ideal for family stays, and very nice facilities, the only thing needed in the hotel is a broader portfolio of social areas, such as Jacuzzi or Turko, from the rest: Deserved to be a 4-star hotel, overcoming all the spectaculars! We'll be back until next!

Great place, beautiful sunsets, clean, quiet, fantastic cocktails and food by the poolside, very attentive service, planning my next visit! I do not recommend the restaurant by the pool area, service wasn’t as good, do not recommend to stay on the beach, too many vendors, you can enjoy better at the resort’s beautiful tents, lounge chairs and Beautiful pools!

We had a nice welcoming when we arrived. The hotel has good facilities but needs better care, the swimming pool was full of leaves and insects so we decided not to use it. The hotel is expensive for what it offers as services. There is no active reception, if you need something you have to go after people in the restaurant, which are really slow. They don’t have an adequate sense of time. They usually stand in a corner and talk to each other without prioritizing their guests. During our three night stay two times the internet was not working for half a day and there was no one there who could help. If you need to take a flight the next day, don’t count on the internet to work to complete your checkin and documents. Also no one knows English well so if you’re not Spanish speaker you will have a hard time there. We asked one of the staff to warm up the sauna but it was not turned on, we asked them again and nothing happened. We asked them to pay the bills the night before we leave since we had an early flight the next day, but they postponed it to next morning. In the morning they made us wait for half an hour because they showed up late and then didn’t know how the payments machine works. They knew we were in a hurry to get to the airport. We were also delayed for our visit to Tayrona park because the breakfast service was slow, even though the staff was aware of our departure time and we showed up at breakfast half an hour in advance. The key system for our room door was also not working very well, making it difficult to lock the door. In general everything simply felt unreliable.

Just spent one night in the presidential suite before heading out of the country. I wish we could have stayed longer to enjoy the amazing location of this hotel. Eliana was a wonderful, warm presence at check-in and Jesus was amazing as well. He made us feel like family. This establishment gives you privacy of a hotel with the warm feel of a bed and breakfast. If you're looking to splurge on the presidential suite, you'll enjoy an awesome room and with amazing views of the city. We stayed on a Saturday night and I slept very well even with all the partying nearby. My partner didn't sleep as well, but he is a super light sleeper. Great hotel!

This hotel was a great choice as a solo traveler. Location was spot on and easy for me to find when lost in the midst of shopping and eating in the plazas around. Security guards the elevator which is convenient and offers a sense of safety throughout the day. 3rd floor check in was a dream coming in. They have a small shop for your essential needs ( water, snacks, beverages. Check in process was easy. If you don't know Spanish, do not worry. Most people speak to you in English unless you start conversations in Spanish. I booked a ocean view king size and I was thrilled on how my room was. Bed was comfy, the view of the harbor was fantastic ( especially during sunset). Bathroom had an enormous shower which I took advantage of, most places are small so I felt like a king. The room and all throughout the hotel was clean. I was amazed how everything looked. Only thing that was a con for the room was how thin the walls were on the hallway. You constantly hear people opening and closing their doors. I am happy that is the only noise I heard, still it was quite annoying. Then again it is a Hilton, which hosts many people. Still for peace and quiet at night I knew when people left and when they arrived. Breakfast restaurant was beautifully set. The servers were friendly and accommodating. I was bummed that they didn't really offer a lot of food choices. Most food I felt also didn't cater to the Colombian culture. I felt I was eating a buffet a an American hotel. If eating cereal, fruits, omelette, waffles, and maybe one or two Colombian dishes is enough for you then cool. For me however, I found more choices outside from the food vendors sellings arepas, empanadas, and tequenos. Gym was minor, for a quick pump it does well, but mostly catered to people who just want to do cardio. It only offered one bench chair to use dumbbells. Roof top bar was incredible. Great view and service from Luis was great. He's very friendly and easy to talk to. I'm happy that he was there since his level of service boosted up stay at Hilton. I definitely would be back, the location is the best and the little things like the people who work there outweigh more than the minor cons. Great job everyone!

All very good. Attention, cleanliness

The food was very very good in the restaurant and room service! the hotel was very well maintained, the terraces of the rooms were big enough!! The staff was super polite an helpful on anything. The gym was well equipped and it was not full. You do need to have cash for any taxi, as this is the only way to move in santa marta or to rent a car.