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I describe this experience as the lowest you can live in a hotel. The service in front of the desk is very bad, it is attended by a very young woman and a very young man, with a low tolerance for frustration, with little knowledge of hotel processes, with poor responses for customers, and they give themselves the right of mistreating visitors, they are rude to respond. I finally changed hotels, but unfortunately a friend booked at this same hotel and his experience was disastrous, the hotel sent him a service to pick him up at the airport and when they arrived at the hotel the taxi had to charge $125,000 Colombian pesos and he ended up paying $280,000 pesos, when he made the claim, this woman in front of the desk was really aggressive and rude to him, the only solution was that when he left they would supposedly take him to the airport for free, gentlemen, my friend had already paid for it and more money than what I was supposed to pay. I do not recommend this hotel, except the service provided by the people who work there.

We had a relaxing stay at the Fairfield by Marriott Medellin Sabaneta. The location of the hotel is walking distance from Mayorca Shopping Outlet Mall. Walking through Mayorca Shopping Outlet you will get to the metro. The metro is a good transportation method to travel in Medellin. The room is spacious, comfortable and secure. The room also has e beautiful city view. The hotel also offers free buffet breakfast. Which is open from 6 am to 10 am. The staff is friendly and helpful. Special thanks to Jefferson. He was very welcoming, very attentive and helpful. The hotel is perfectly located and has friendly staff. Would recommend the Fairfield by Marriott Medellin Sabaneta if you are looking for a hotel to stay in.

El desayuno sensacional, el servicio de los chicos sorprendente, hacen qué se sienta uno satisfecho. Las habitaciones super cómodas me encanta el mejor servicio de ibis Itagüí... Volvería alojarme...

Suites were nicely decorated, spacious and comfortable. Great views. Could not find anything to fault it (other than there was no kettle to boil water for tea, but this was minor). This hotel is in a valley so you can hear some noise at night - We were on a very high floor but were kept awake by drilling at 3am for a couple of nights. But I think these apparant building or road works were just temporary. Pool was quite nice to swim in and not too crowded when I visited in the morning. Maybe busier late afternoon. Decent size for swimming Restaurant was good. Reasonable choice for breakfast and we ate evening meal there twice. Staff helpful although we did need google translate as the English was limited but they did try very hard and Columbia is not really a country where English is widely spoken so that is not a criticism. This hotel was quite expensive (the most expensive one we stayed in, in Columbia) but I feel it was worth just paying that little extra on this occasion to treat ourselves.