On April 4, 2024, I had the honor of staying at the Vienna Hotel in Shangluo. It was an unforgettable and wonderful experience.
As soon as I stepped into the hotel, I could feel its elegance and warmth. The lobby is spacious and bright, beautifully decorated, and the staff is warm and friendly, making people feel at home.
Entering the room is even more surprising. The room is spacious and tidy, and the bedding is soft and comfortable, making people feel like they are in the clouds. The facilities in the room are complete, of high quality, and very convenient to use.
The service of the hotel is also excellent. Whether it is the front desk or the room service staff, they can meet the needs of the guests in a timely manner, with a friendly and professional attitude.
The catering is also satisfactory. The restaurant offers a rich variety of food with excellent taste and endless aftertaste.
In short, I feel very happy and satisfied with my stay at the Vienna Hotel in Shangluo. I am deeply impressed by the comfortable environment, high-quality service and complete facilities here. Next time I have a chance, I will choose here again and continue to enjoy this wonderful experience.
I arrived at the store at 18:00 on May 1st and waited in line for 40 minutes for a simple check-in. I asked for children's slippers three times. The first time I went directly to the front desk to ask for them, the second time I asked for room service, and the third time I asked for the children's slippers. I didn't say anything if they were not available, and they told me that they would be delivered immediately. In the end, nothing more happened. The hotel breakfast was pretty good.
During the National Day holiday, I decided to take my family to Shangluo for a visit. I saw that this hotel had a relatively high rating on the reviews, so when I went there I found that it was branded as a Starway Hotel. The hotel is not in the city center and there are no restaurants nearby. We can only drive to Wanda to eat. I booked a river view room. The room was quite large and had a small balcony, but there was a strange smell as soon as I entered. It took a long time to ventilate the room before it got better. There is a small park next to the hotel where you can see the Danjiang River. The overall facilities are too old and should be renovated. The sinks are full of mold, the hardware in the bathroom has signs of rust, the carpet is dirty, and the paint on the door is peeling off. Sorry, the procedure for using the shower in the bathroom is too complicated. The most speechless thing was that there was a KTV in the hotel, and there was a man crying and howling at around 9 o'clock until the middle of the night. I didn't sleep well all night, so I decided to check out the next day. What satisfied me most was the breakfast in the hotel, which was very rich and the night view was not bad.
Very Good
881 reviews
9.2/10
Price from
NZD 45
per night
Check Availability
You Might Like
Shangluo Hotels with BreakfastShangluo Hotels with Twin RoomShangluo Hotels with 1 Double BedShangluo Hotels with Swimming PoolShangluo Hotels with Free Cancellation
I am very happy to be able to share my positive reviews about this hotel here. First of all I would like to say that the location of the hotel is conveniently located in the city center opposite Wanda Plaza. From the moment I arrived I felt the hospitality of the hotel staff. Enthusiastic and professional. The room I stayed in was also very spacious and comfortable. The bed was very comfortable and the hygiene was very clean. Thank you very much to the cleaning lady for her warm and thoughtful service. When I checked out, I left my watch in the room. The cleaning lady caught up to the elevator in time and there was another How many people can make money without losing money? But an ordinary employee in their hotel did it. Her behavior reflected the employee's honesty, integrity and sense of responsibility, and also demonstrated the hotel's noble quality and moral quality. In addition the breakfast was very rich with a wide variety of choices from traditional breakfast items to a variety of fruits and vegetables and the quality of the food was very fresh. Worth recommending.
It is the first five-star hotel in Shangluo. The hardware facilities can be seen with the naked eye, and the service is not up to par. First of all, when checking in, we were not told which elevator could reach the room, and we had to find it ourselves. We parked at the door, and several cars blocked us inside. We couldn't contact other vehicles. Why didn't you leave a phone number when you parked? What is the security guard at the door for? The most outrageous thing is that the child took a bath at night, and the water was warm and not hot at all. I called the guest service, and the engineering department came and said that because I lived on a high floor, the bath water needed to be put in for more than 10 minutes before it could be hot. As a result, the child took a bath with warm water for almost 20 minutes, and the water was getting colder and colder. I was really speechless. I spent a lot of money, but the bath was cold. The next day, the child had a runny nose. There was also breakfast on the second day. The staff was obviously not enough. There was no yogurt and no one replenished it. No one collected the plates in time. No one came to ask you what you want to drink, and no one came to serve you. As a result, I saw two service staff looking at their phones next to them. There was nothing to do. There were no children's dining chairs or tableware. And for breakfast on the second day, it was obviously not staffed enough. No one replenished the yogurt when it was gone, and no one collected the plates in time. No one came to ask you what you want to drink, and no one came to serve you. As a result, I saw two service staff looking at their mobile phones. They were so bored. There were children's dining chairs and tableware but no children's disposable bibs, which is really incomprehensible. In short, I feel that it doesn't matter where the five-star hotel is opened. What matters is that the service downgrades along with the city. It's awesome!
Traveling to the local area, the price is affordable, the room is clean and tidy, the service is good, the hotel has its own parking lot. It is convenient to eat around and the room air conditioning is great. You can also self-service laundry, the room has a special tea table, you can make Kung Fu tea
The room is very good, I have lived many times, every time I come to Xi'an, it is very convenient to have a hotel. It is very close to the Big Wild Goose Pagoda. There are commercial neighborhoods around it. It is really good.
The room is spacious and bright, with complete facilities and new facilities
The overall feeling in the hotel is very refreshing
Laundry facilities are complete, convenient and clean
Breakfast was great, with local specialties
Service staff are enthusiastic and proactive
Respond to requests
Very good stay experience
The parking lot is in the hotel courtyard, which is convenient
Opposite is the restaurant with the best local characteristics, Shangshan celebrity chef
The City Garden Hotel is really a hotel that makes people feel at home! The room was clean and tidy, the bed was soft and comfortable, and the water pressure in the bathroom was sufficient. The hotel staff Xiao Wang Xiaoqi was very enthusiastic and helped solve many of my problems. The location is also very good, there are many restaurants and convenience stores nearby, very convenient!
324 reviews
8.9/10
Price from
NZD 29
per night
Check Availability
See All Hotels in Shangluo
Latest Reviews for Shangluo hotels
See all
Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.7/10
Excellent
GGuest UserVery satisfied stay experience, the lobby is large, the environment is very good, the front desk service is good, the check-in is fast, the room facilities are complete, there are charging piles, free parking, the bed is very comfortable, the fruit is delivered at night, the coffee is delivered from the store, and I ate a large plate of chicken package directly on the second floor that night. It is convenient to buy a group. Come back next time!
AAnonymous UserFacilities: comfortable bedding, soft and skin-friendly bedding, convenient lighting operating system, dry and wet separation in the bathroom, complete facilities, elegant fragrance of toiletries, high quality
Hygienic: The room is clean and tidy, there is no smell, the towels, bath towels are white and soft, neatly arranged, and the public areas are always clean, which makes people feel happy
Environment: The decoration is simple and elegant, and the warm color lighting feels warm, which instantly eliminates the fatigue of the journey.
Service: The staff is warm and thoughtful, responsive, the room attendant responds quickly, what is needed is delivered to the room quickly, the service is very intimate,
SSpeedoholicCheck-in:
Check-in was quick and we were given a pass for free entry to vineyard and two small bottles of wine. An extra key card was also provided upon request. No deposit had to be made.
The receptionist didn’t seem to have a lot of experience in handling booking confirmations shown in English language, but they quickly found it in their system instead.
Rooms:
Quite spacious and with all the furniture. It had a sofa set, 4 chairs with side tables along with a working desk and chair as well. Bedroom had a king size bed and a side sofa as well. The living room had a small balcony which allows you to enjoy the view outside. The lights were automatic and all buttons were touch operated.
Air conditioner took some time and were not always able to reach the desired temperature. Luckily the weather was good.
Amenities:
The mini bar refrigerator seem to have been removed during our visit; but there was tea, coffee and two complementary water bottles, a big 5 liter jar of drinking water was also in the room which only costed 5 RMB. We didn’t try the gym but a walk around the pond was quite pleasant.
Bathroom:
The bathroom was big, fitted with a bathtub and good water pressure. Hot water was always available but not sure why it was yellow in color; should be fine for bathing I guess.
The shower only worked in one mode and drain seemed a bit broken. Shower gel bottle was only filled up to a quarter of its capacity but seemed enough as we didn’t have to ask for a refill. There was no shaving kit found among disposables but all other items were there.
Service:
The room service was great and the food that we ordered from hotel restaurant arrived within 20 minutes. They also cleaned the room when we went out in the morning and provided a fresh set of towels and other amenities. Reception always provided the directions but no one accompanied us to the room after check-in. They always had a smile on and helped us with all our queries.
GGuest UserThe room is very clean and hygienic. I have stayed there once before and the experience was very good. I chose Hanting again this time. The staff's service attitude is super good. There is free fruit tea in the lobby. I have also experienced their breakfast before, which is also very rich. The transportation is convenient, with a park at the door and Wanda Plaza and Shangzhou Night Market nearby. In short, it is very convenient for traveling or shopping and eating. If you don’t want to go out, you can order takeout and a small robot will deliver the food to the door of your room. And washing and drying clothes is free, which is great. Highly recommended!
GGuest UserThe room was clean and the experience was very good. I first arrived in Shanyang and stayed for five days. My friends and I feel very good. The mountain view room has good air, elevators, air conditioning, and the store is not big, but the room is very good and the experience is known.
GGuest UserForgot to take pictures, the room is very big, this price is OK, it is haha river view room, I did not expect it to be opposite a moat, I said how the business does not have a photo, I hope the business will change it, do not mislead customers, but the overall is in line with expectations, give a good review
MMuyunchuI had a really great time at this hotel recently. From the moment I walked in, I was attracted by the elegant environment and enthusiastic staff. The room is spacious and bright, and the bedding is comfortable and warm, making people feel like home. The hotel's catering is also excellent, whether it is Chinese or Western cuisine, everyone is full of praise.
In addition, the hotel's location is also very convenient, close to attractions and business districts. Here, I can easily explore the beautiful scenery of the city and taste local snacks. All in all, I was very impressed with this hotel and would highly recommend it to my friends and family.
AAnonymous UserThe location is good, close to the city center, convenient transportation, easy to go out, very close to the school, the quilt will not be damp, the facilities are complete, neatly arranged, and the service is also very good.
AAnonymous UserService is very good!
Mainly it has its own parking lot, parking in the ancient town is very convenient!
The surrounding environment is good, the door is the Qianqian River, there is a covered bridge! 3 minutes away from the core area!
Easy to eat and shop around!