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Great hotel. Beautiful restaurant and lobby area. We ate dinner which was very good. Breakfast was also good. No complaints. Staff great esp Joaquin at the front desk who helped me get tickets online for TDP Park entry. Coming back in a week and staying again. FYI the parking is out front on street. We found a spot but looks there us lots of free street parking elsewhere.

The service was great and professional. We stayed only for 2 nights to go on the boat tour to the antarctic. I'm really happy towards the end where we checked out but we were allowed to keep our luggages at the hotel while we explored the city for the last time. The young staff, didn't catch his name, was very helpful and assisted us with ordering a 🚕. Only downside would be the carpet in the room didn't look very clean, but aside from that it was great.

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Since my arrival everything went wrong, because they had not available the individual room I had booked and paid in advance enough and for the first night they gave me a double room, The one that found to have 2 beds of ananas if it is that from 1/2 place each and that I saw forced to accept not only because I had already paid it, but because at 5 a.m. they would pick me up from that hotel for the Paine Towers excursion and I couldn't change it anymore.... I returned from the late night excursion and I found a new room even worse, because in the bathroom neither washing handles nor shower worked, from where only a water screw came out and they have no staff to fix anything, so they didn't give me any solution... after having forcefully passed a second night of terror, at first hour ”I changed from hotel”!!! In summary this hotel reminded me of those who appeared in the cable program ”Hotel Without Stars”, Because it is very badly maintained (particularly bathrooms), floor tables crush each step, walls look paper and listen until someone sworns in another room, heating cannot be regulated or shut off in each room and the The hotel is very comfortable and it is very comfortable. There is no doubt a hotel for nothing recommendable, from which I literally ”got off”!!!!!!!!

This place deserves 10 stars out of 5, its perfectly located, very close to the bus terminal, super market across the street, the host is super friendly, really lovely decorated place, PERFECT BEDS AND SHOWERS, good breakfast, luggage storage when you check out later, walking distance to everything, I don't think you can find a better place to stay in Punta Arenas. Probably one of the best places I stayed in Patagonia!

Punta Arenas is a touristy town. This hotel is centrally located with walking distance to most local areas and eateries. That makes it a popular choice for stay. However the hotel itself gives you small rooms, noisy due to its location and poorly designed. There’s no proper bathroom in many rooms. Shower with transparent glass door makes it interesting! No thermostat. Most rooms without tv, and no amenities like lotion. There’s no furniture to empty your suitcase. The housekeeping staff does not like to give you even two pods of coffee and was downright rude when asked, until I paid another one two bucks for the same!The room itself is about 175 sq feet. Unless you’re ok with such an accommodation, find a better and more suitable place to stay.