DDreamer29413610490Great hotel. Beautiful restaurant and lobby area. We ate dinner which was very good. Breakfast was also good. No complaints. Staff great esp Joaquin at the front desk who helped me get tickets online for TDP Park entry. Coming back in a week and staying again. FYI the parking is out front on street. We found a spot but looks there us lots of free street parking elsewhere.
JJelle SThis place deserves 10 stars out of 5, its perfectly located, very close to the bus terminal, super market across the street, the host is super friendly, really lovely decorated place, PERFECT BEDS AND SHOWERS, good breakfast, luggage storage when you check out later, walking distance to everything, I don't think you can find a better place to stay in Punta Arenas. Probably one of the best places I stayed in Patagonia!
Punta Arenas is a touristy town. This hotel is centrally located with walking distance to most local areas and eateries. That makes it a popular choice for stay. However the hotel itself gives you small rooms, noisy due to its location and poorly designed. There’s no proper bathroom in many rooms. Shower with transparent glass door makes it interesting! No thermostat. Most rooms without tv, and no amenities like lotion. There’s no furniture to empty your suitcase. The housekeeping staff does not like to give you even two pods of coffee and was downright rude when asked, until I paid another one two bucks for the same!The room itself is about 175 sq feet. Unless you’re ok with such an accommodation, find a better and more suitable place to stay.
UUgurcan ErdemThe service was great and professional. We stayed only for 2 nights to go on the boat tour to the antarctic. I'm really happy towards the end where we checked out but we were allowed to keep our luggages at the hotel while we explored the city for the last time. The young staff, didn't catch his name, was very helpful and assisted us with ordering a 🚕. Only downside would be the carpet in the room didn't look very clean, but aside from that it was great.
I stayed here a total of 3 nights - 2 nights before my Antarctic cruise, and 1 night on the way back. I really liked this hotel and it exceeded my expectations. Both rooms I was assigned were fantastic. Spacious, clean, modern, and comfortable. Lovely large bed. On the way back they gave me a massive apartment-sized room - crazy! The service is top notch once you get to the hotel. Reception and restaurant staff are fabulous. The hotel is right across the street from Unimarc - a large supermarket and very close to restaurants, souvenir stores, and the main town area and shops. I want to thank the hotel for being flexible and preparing me a hot meal that was ready in my room when I arrived after midnight. I had a late flight coming in and room service closed at 11.30pm. I arranged for them to cook me a meal and have it ready in my room at 11.30pm. This was a lifesaver! I very much enjoyed my stay here and wouldn't hesitate to stay here again. There were a couple of things that could have been improved: 1. It is very hard to get into contact with the hotel before arrival. They only respond to emails half the time. That being said, their concierge staff always responded to my emails and were a big help. Big thanks to Fernando from Concierge and Felipe from Reception who helped me greatly when I didn't get any response from the General Reception team. 2. The hotel is extremely busy and the lifts took a long time to arrive on some occasions. One of the lifts also broke down on one day and the wait was even longer. 3. Gym opening times - they have a great gym but it closes early. I think on Sunday they close at 9pm. It's terrible. For a hotel like this, they should have the gym freely open till midnight. Overall I think they did a wonderful job and provided great service on arrival. It was a great stay, thank you.
Spent two nights here and you definitely need to bring/buy bottled water. Out of tap didn't work even with a Brita filter. The hotel's restaurant serves a basic breakfast with limited options. They will fix eggs to order. A late lunch one day was excellent with a generous portion of salmon. It was quiet at night, but also unsure how busy it was during our stay. Small tavern down by the lobby was swinging at night. Imagine with exception of the one large hotel down by the port, most hotels in town are likely similar. Let's be real . . . it's practically the bottom of the world! Slept fine, that's the main thing.
MMary Else LSince my arrival everything went wrong, because they had not available the individual room I had booked and paid in advance enough and for the first night they gave me a double room, The one that found to have 2 beds of ananas if it is that from 1/2 place each and that I saw forced to accept not only because I had already paid it, but because at 5 a.m. they would pick me up from that hotel for the Paine Towers excursion and I couldn't change it anymore.... I returned from the late night excursion and I found a new room even worse, because in the bathroom neither washing handles nor shower worked, from where only a water screw came out and they have no staff to fix anything, so they didn't give me any solution... after having forcefully passed a second night of terror, at first hour ”I changed from hotel”!!! In summary this hotel reminded me of those who appeared in the cable program ”Hotel Without Stars”, Because it is very badly maintained (particularly bathrooms), floor tables crush each step, walls look paper and listen until someone sworns in another room, heating cannot be regulated or shut off in each room and the The hotel is very comfortable and it is very comfortable. There is no doubt a hotel for nothing recommendable, from which I literally ”got off”!!!!!!!!
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