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4.7/5
Outstanding
My family and I had a truly spectacular visit to Tschuggen Grand. The interior feels a bit outdated but the room was clean and spacious. Very comfortable. And what really stands out is the service. EVERY staff member with whom we came in contact was outstanding. So courteous and willing to go out of their way to be helpful. A special shout out to a few team members: Maria who serviced our room was so kind and helpful. And Lucas from the kids club was so kind to both my children. They are already saying that they miss him. A small note that this was the cleanest kids club I've ever experienced in my life. And be sure to visit the pool and spa - both are so so good. The only dip in our experience was a dinner in the Basement - the Swiss restaurant. The service was lacking enthusiasm and several items we ordered came out incorrect and we had to send them back.
MMike_Wong75Location is superb, only 2 min walk from Chur train station. It is also centrally located in the happening district of Chur, walking distance to many shops, restaurants and attractions in the old town. My room was huge, with a bathtub, separate shower and 2 washing sinks in the bathroom. I love the bathtub so much as it provided me the soak needed after a full busy day out. I also love the good quality toiletry provided. Beds are very comfortable, well rested after my 2-night stay in hotel. Breakfast was decent, nothing much to shout about. During checkout, some chocolate bars were given as token of appreciation, which was a good personal touch.
AAndrezzA very lovely hotel in chur. Nice hotel, our room was mountain view, room spacious, hotel connected to shopping mall. The receptionist lady was very friendly and kind too. Wish we had more time to stay longer in chur and this hotel. Lovely city with lovely people. Will be glad to come back to this hotel on our bext visit to Chur.
GGuest UserThe hotel is located in the heart of the city centre, in the heart of the city centre, in the heart of the city centre, in the heart of the city centre, in the heart of the city centre, in the heart of the city centre, in the heart of the city centre, in the heart of the city centre, in the heart of the city centre, in the heart of the city centre, in the heart of the city centre, in the heart of the city centre, in the heart of the city centre, in the heart of the city centre, in The rooms are shared, at least the one we picked up, with 2 beds. The beds are very comfortable and everything is very clean. The hotel was very comfortable and very comfortable and was very comfortable. The hotel was very friendly and helpful to find the room, because the hotel team was not there.
GGuest UserGreat little hotel. Recently renovated with a lift (elevator) and fresh decor. Very comfortable rooms, great beds and bedding and excellent ensuite. Fairly quiet location even though in the heart of town and surrounded by old town sights. Hundreds of restaurants nearby. Good buffet breakfast of usual European variety. Helpful, friendly staff.Fridge and coffee maker in room (no cooking allowed). Overall great experience. Would definitely stay again and highly recommend.
TTracy CWhile this hotel was acceptable with no deal breakers, I don’t believe it deserves a 4 star rating. Perhaps this was given due to its history and Michelin rated restaurants. Had it been rated a 3 star, I might have given it a better review. The good - staff were courteous and helpful. The hotel was an easy walk from the train station and well located in the historic center near shops and restaurants. The mediocre - the rooms, clean and sizable if you paid for it, but in no way special. The breakfast was perfectly acceptable with variety, but again, nothing special (croissants were fresh and delicious). The bad - while the hotel was generally clean, the carpet on the public stairs was kind of disgusting. No A/C anywhere. In July this could be a problem for some. The nights were quite pleasant and you could leave your window open if you don’t mind the noise. They do provide you with a floor fan, which was great for us Americans used to AC.
GGuest UserA clean and basic hotel. Which is quite easy to reach from the train station via a very efficient bus/tram ( runs every 10 minutes, catch the red one to get to the old town/station). The man on reception was exceptionally friendly and helpful. Gave us our welcome drinks. Sadly the only food on offer was frozen pizza ( not his fault) so we ended up having Maccas next door which is not my favourite food. I am sure there were other nearby choices but it was getting late and this was a stop between 2 big train journeys so we didn't want to go far. Comfortable bed and good shower. Large balcony with views to the mountains behind the hotel. Quiet. Very weird that there was only 1 power point! In this day and age that is very poor as everything you use needs charging. If there was another power point it was impossible to find. Breakfast had a reasonable range of choices.
We chose this hotel as we were trying to stick to a budget, and this fitted in nicely. Slightly worried that the accommodation is made for a budget traveller as we like to splash out on our hotels……however we needn’t have worried! Sure enough, this is no 5* hotel however it is located extremely conveniently in the old town right next to all the things you would want to visit…..with excellent views of the snow capped Alps. The reception team were courteous, gave us all the sufficient information we needed and allowed us to store our luggage whilst we waited for our room to be ready. Once in the room, it was actually very large with two single beds next to each other. Crisp white sheets and a softer than I would have liked mattress, but comfortable nonetheless. Plenty of storage space, little biscuits placed on our pillows and plenty of warm heat coming from the radiators. Separate bathroom which had plenty of hot water, not the strongest of pressure coming out but adequate. The reception team are on hand until 2200pm, but they give you a key to access the hotel once they lock the doors. The room was pretty sound proof, but you could hear others guests in the hallway which wasn’t really bothersome. The lift is very small but fitted two people in plus luggage, but there are stairs up to reception so that part isn’t very accessible if you can’t do stairs. The hotel is only 7 minute walk to the train station which was super convenient for catching our 0828am Bernina Express train! Overall a very nice stay! One word of warning - check your booking includes en-suite bathroom, not all rooms have en-suite.
GGuest UserWe did not get a good night's sleep here. It was a hot night and there was only one window in the room that opened onto the street. This meant that: 1) our room was inundated with cigarette smoke from the restaurant downstairs; and 2) the streetlights kept us awake (if you closed the blackout curtain, no air got it.) The mattresses on the bed were cheap and uncomfortable with only one thick blanket, which wasn't appropriate for the weather. The rest of the room was very bare bones. We picked this hotel because we thought it would be cute to stay in old town Chur, but it really wasn't. Not sure if there are better options in Chur, but I would keep looking!
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