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Location is a little far away, leaving the city's 3 train stations, breakfast is lower than expected, Lucerne is too expensive

Our family of four stayed in two rooms for two nights. The rooms of our two parents-in-laws were clean and comfortable, but there were dozens of only moving insects and children on the wall of the bed in Room 103 of our two daughters. After complaining, it was New Year’s Eve. At night, the entire hotel room was full and the room could not be changed. The staff was very good. After informing the manager, there were only two plans. The first was to change the hotel, but it was almost 10 o’clock at that time. This plan was not feasible. In addition, the plan could only be changed tomorrow. So at that time, I had to go to bed after changing the sheets and quilts. The next day, my daughter reacted again. It was less than before, but there were still a few bugs, and the sleep was very poor. Before leaving the house early the next morning, the staff had changed a new room for the two women, and the new room was clean and hygienic. We are traveling by car, and the hotel parking lot is free and very convenient. For breakfast, don't have expectations. It is worthy of praise, because the staff is very friendly.

Paul und Joyce sind sehr herzliche Gastgeber. Wir wurden gut empfangen und es gab alles was wir brauchten. Kaffee, Gebäck, Schoggi... Die Zimmer sind gut, die Betten bequem. Wir fühlten uns fast wie Zuhause. Kommen gerne wieder

Nice cosy hotel with good breakfast. Staff was friendly during our stay

I had a very enjoyable stay at Lucerne Youth Hostel. The location is fantastic, providing easy access to the beautiful city of Lucerne and its many attractions. The hostel itself is well-maintained and clean, with comfortable accommodations. The staff were friendly and helpful, making my stay even more pleasant. The breakfast provided was good, offering a decent variety of options to start the day. While everything was generally positive, the only minor drawback was the slightly limited check-in hours, so make sure to plan your arrival accordingly. Overall, I would highly recommend Lucerne Youth Hostel for its great location, cleanliness, and friendly service.

Service: Super good. Since it is a long way down the stairs, there is a bell to inform customers to ring the bell and the hotel staff will help carry the luggage and send customers to the room to guide them to check in! Environment: Overlooking the view of Lake Lucerne Facilities: The bed and pillows in the room are very comfortable and soft

Added 23 euros at the counter to upgrade to a room with a balcony facing the river. Bed: The bedding is clean and hygienic, and the white quilt cover has a bumpy feel. It looks very pleasant to cover and is very comfortable. The mattress is firm and supportive, which is our favorite type; Bathroom: relatively large, with wet and dry separation in the shower, and the toilet is clean; Balcony: Go back to the room at night and sit on the balcony for a while, very comfortable and relaxing; Front desk: The service staff is friendly and able to coordinate according to some of our requirements; Overall very satisfied!

Have a parking space, very suitable for self-driving friends

A strange thing happened in the early morning. Around 5:40, when we were still sleeping, the doorbell suddenly rang, waking us up. How could someone ring the doorbell so early in the morning? The bell rang for a while and then stopped. Just as we were about to fall asleep, the doorbell rang again. It lasted for a while and then stopped. This time we were completely woken up and felt a little panicked. After all, we were abroad. When the doorbell rang for the third time, we went to the door to see what was going on. As soon as we walked to the door, we heard the sound of someone rushing downstairs in the corridor. Looking out through the peephole, the lights in the corridor were still on and no one was there. There couldn't be a thief. We suddenly lost all sleep and immediately contacted the landlord on WHATSAPP. There was no reply, so we contacted Ctrip customer service. It was not until 19:57 local time that Ctrip customer service contacted the landlord and told us that the hotel's reply was that because the apartment is located in a public area, it cannot control who rings the doorbell. The doorbell was indeed installed in the hallway. The name of the apartment was clearly written on the bottom of the doorbell. There should be no possibility of pressing the wrong button. Moreover, the doorbell should be set up with a doorbell shut-off function like a hotel, otherwise it will seriously affect the normal rest of the guests and make people doubt the safety. What is worthy of praise is Ctrip's customer service, quick follow-up and responsible attitude. The apartment is about 15 minutes' walk from the train station and about 5 minutes from the old town. The apartment is located next to a small street, and there are no people on the street at night. There is a double bed and a sofa in the apartment. The double bed is not big, and there is something wrong with the spring. It creaks when it moves. The kitchen has an oven, refrigerator, and induction cooker. The hand-held shower head and rod are broken, so it can only be held by hand, which is very inconvenient.

Overall, it was worth paying. Receptionists are kind enough. Nothing special than other hostels which is the good part. There were 4 out of 6 people in the room. The location is about 10 minutes away from the main station so if you have lots of luggage, you should be aware of it. They said they have a hair dryer in the bathroom but it doesn't and it required me to deposit a certain amount of money to get a private one at the reception. They didn't notice that to me when I checked in. So I was extremely confused until I got the idea.