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The hotel has great comfort but it is far from everything, it had no bakery near

O hotel é muito bom, muito bem localizado (ficando a poucos minutos da orla da praia de Tambaú, o que é bem tranquilo e seguro ir a pé em qualquer horário), quartos confortáveis e climatizados, café da manhã com diversas opções de alimentação e bebida, alem dos funcionários serem muito bem educados e receptivos.

I would like to start this review by stating that my wife and I loved Joao Pessoa - this hotel only does a diservice to the beautiful city in which it is located, by mistreating their guests and making them feel like they were ripped off, but the city and the beach itself are wonderful places to visit. We arrived to the resort, with reservations paid for online, only to be told at the front desk that we would have to pay 10% more because -they said- my wife made the reservation ”under the senior discount” and we are not senior citizens. My wife assured me that when she made the reservation using the English version of their online web site there was no such reference that the offered rate was for senior citizens. We didn't make a fuss out of this and simply paid (because we could) but right off the shoe, the magic was gone and the front desk people (none who can speak any decent English at all) were in my opinion shady and unprofessional, not a pleasant experience. That same day upon check-in we grabbed our dirty laundry, placed it in a bag, and proceeded to bring it downstairs to the main lobby to be washed, but the front desk person stated that they had no staff to take on these laundry orders (??!!!) and the order would not be ready until a day after we would have checked out. This is not 4-star service (not even 3-star service, mind you). We then decided to take a quick drive around the beautiful town of Joao Pessoa and, upon our return to the hotel later that day, we were met with a jammed-packed, chaotic parking lot scene where there was nowhere to park, even though we had specifically asked (before making our reservations) whether the hotel would guarantee a secure area to park our rental SUV. We had to wait some 10-15 minutes until another staff member came to the parking lot to move a vehicle so that we could park ours - again, not 4-star service, not even close. Back to our room on the top floor, we immediately noticed the air conditioning was not working properly - it was not cooling down to at least 24C and we knew this because we always bring a thermomether on every trip we do) and as much as we'd wanted to get the comfort temperature in the room that we paid for, at full fare, by then we were so disgusted with the staff and their very poor service that we decided to wing it - we were only planning a two-day stay at this resort anyway and we just didn't have any faith in the support that we would get from the hotel staff in the event we'd place a complaint about the faulty room AC unit. Again, not a 4-star experience. The next morning we went downstairs at barely after 9am and asked for two beach chairs and a beach umbrella only to be informed that they were out of beach umbrellas, which in itself makes it impossible to enjoy the beach under the scorching hot temperatures of 100F+ during carnival season. We went to the hotel next door and a very nice guy rented a very large umbrella and two beach chairs, $3 USD out of pocket. B

Apart from the main tourist points of João Pessoa, it is located in the city centre in a quite desert place during the night, making it very difficult for those who are not traveling by car. The hotel is well structured, but the lack of cleaning and hygiene in the rooms, corridors and other areas of the hotel has made a very bad experience of a simple night, without counting on the many mosquitoes in the dining room. For a less demanding guest with cleaning, you can even compensate the daily value. However, in my opinion, it is more worth paying a little more day in a hotel/houser near the beach and the main attractions of João Pessoa, with a more moved environment near lanchones, bars, restaurants, a pharmacy and clean in their dependences.

Tudo muito organizado e café da manhã excelente.

Nord is a chain of hotels in this part of Brazil and we’ve stayed at other locations, and they were alright. This hotel used to be the Skyler Mar Hotel. It has been a Nord hotel for 6 years, but they still have the name of the old hotel on all the rooms (“Skyler Mar Hotel” see photo). I guess they haven’t had the time to take the old signs down. Strike one. We were staying in the city for only one night for the Christmas holidays and the Nord Luxxor Cabo Branco Hotel was conveniently located near where we wanted to go. We checked in and went up to our room and the first thing my wife and I noticed was that the room stunk of mold. It appeared that they tried to clean the room, based on the smell of cleaning supplies, but it didn’t do the trick. I went down to the receptionist to let her know that since I was only staying one night, I didn’t want to change rooms, but that they should be aware of the terrible odor in our unit. She offered to change our room, but I didn’t trust that the next room didn’t have the same problem. Strike two. The room itself was a bit Spartan. The bathrooms did not have individual toiletries but rather, soap and shampoo dispensers on the wall, which I only expect to find in lower-end hotels (this hotel charges about the same as most of the hotels in the area, so the least they could do is give me a bar of soap or charge me less). Our room had a view of an airshaft, but I won’t complain since I didn’t choose to upgrade to a room with a view. There was a lack of lighting fixtures in the room, so you either had to sleep with a bright light on or remain in complete darkness. On the positive side, breakfast, which is included, was pretty good and the restaurant was attractive. Overall, for the the experience we had, I don’t think I’d be staying here again and I don’t think I can recommend you stay here either.