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We often go to Jaragua and we always stay in this hotel, not by prefer, but because we have no choice, the city's hotel network and bad, almost no, we have only 2 options, Mercure and Kayros. About 6, 7 years ago, the hotel was good, hj, is loaded in the hand of unprepared staff, we have the impression that the team changes every month. The bedrooms are old and the bedrooms are shaking, bathrooms with broken exhaustors, shameful breakfast, old breads, hard, but we still get happy qdo are available at the breakfast bank, pq usually the bathrooms are The claim that we have is that they are recruited to meet a much higher demand than the acceptable. It was a month ago, we were there and breakfast was until 10:30, hj, we were 10:01 in front of the environment where the coffee was served and the door was closed. The official at the reception told us that the coffee was up to 10 a.m. and they pass, for 1 minute, the door continued closed. Sincerely, it is not because of coffee, which is bad, but, for a daily of $600,00 for 2 people, the minimum we expected was that the receptionist would deserve to ask us if we wanted to drink coffee, The hotel was very comfortable and the hotel was very comfortable. I'm reporting the incident of hj, but one month ago qdo tb we were hosted there, we stayed about 20 minutes on the street waiting for someone to open the door, on that day tb we waiting for more than 2 hours for a room service, We had to go to the kitchen to know what was happening, we always have problems with the hotel services. The feeling is that it has no staff, it is very badly managed. We will try Mercure next time, and hotels in Joinville.

The current situation of the physical facilities of Mercure Jaragua do Sul is regrettable ... every time I come, and I am a frequent traveler, I am more disappointed with the level of maintenance of the hotel. I have always tried to compensate for the depreciation of the facility with the joy and gentleness of the staff, which have always been referred to me on the Accor network, but every trip that passes is more difficult to defend the hotel. The room they allocated me (407), all started wrong.. My reservation was a couple bed but the hotel had overbooking ... allocated me to the single bed. The TV doesn't work, even I've made 3 records to repair the reception ... continued without it.All rooms are from the old pattern. I couldn't use the first day, the second day I asked for a adapter ... and literally was a ”adapted”, with the 3 pins removed ... facilitating shorts in the apartment. The physical structure of the room is disgraceful ... old ... with old furniture and equipment . I don't know what the Accor network employs in its units, but it has urgently to evaluate the physical structure of the hotel ... zero staff claim. And to strengthen.. I am PLATINUM client in the ALL and felt zero difference of the network's loyalty status, Unfortunately!