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Dc hotel reception are friendly and helpful the room parking is 11euro per night room is comfortable but narrow no refrigerator in room Break fast good the hotel is far away from the center room service is good and helpful wife available but weak in my room

I had a reservation and my trip was moved forward a day and this company wouldn't move my booking despite the fact that they advertise flexible booking ( this was over a month until my trip so there was plenty of notice given) I was told there was no availability but I found the exact same room for the date I needed to change to on their website. I booked this and asked if they could waive their cancellation fee as I hadn't completely cancelled and they were still getting my money, it was just a day earlier than planned. I was told that I couldn't do this and was going to be charged the full £100 if I cancelled and rebooked with the same company, plus the charge for the new room. This is an extremely greedy company that isn't really interested in helping their customers or building relationships with customers they just want your money then they don't care. I had a three week trip around Europe booked with IBIS hotels and I will certainly be cancelling all of them and never using them again as they lie when they advertise their flexibility. MOST UNHELPFUL COMPANY I HAVE DEALT WITH

I stayed at the Best Western Hotel Brussels South when returning from Austria on a coach trip. From the outside none of us were impressed, the building looks very austere, but on the inside it has been done up to a very high standard. The member of staff on during the evening was rather rude, but the morning staff were excellent. The room was clean but had some wear and tear showing. The TV had BBC1 and BBC2 listed as available channels but didn't work when I was there, but did have some random English language channels if you absolutely needed them. The room had plenty of charging points, with 1 USB charger under the TV. The bathroom seemed very new, but the shower head was at a fixed angle which meant a lot of spray went straight onto the bathroom floor. Even arriving latish at night the shower had very good water pressure and heated up quickly. The bed was comfortable, but was two singles pushed together so I did find I graviated to the dip between them. The pillows were fine, not the best but also not the worst. Breakfast here was a little choatic, but not as bad as in another Best Western I stayed in. This hotel had a number of coach trips in, and each was given their own time for breakfast - unfortunately some of the later coaches arrived at the first sitting, so the staff did have to rush around to ensure the food was kept fully stocked, but did so with a very friendly manner - especially considering the way some of the travellers spoke to them. Location wise this hotel is about 2 hours from the ferry at Dunkirk, there aren't really any amenities nearby, but there are two service stations close by if you wanted some food in the evening. I'd certainly consider staying at this hotel in the future, more likely on a weekday when there are no coach trips.

Similar to the group rental of the homestay ➕, there is no signboard outside, and I can't find it at first. There is no spacious front desk like the general hotel lobby. There is a little space on the 0th floor. Near the subway line. There are 3 compartments on each floor, and the compartment I live in has 5 households. The compartment has a door and a password is required to enter. There is a strong fragrance in the compartment, I don't like it. The room also needs a password. It seems that the door lock is not very secure and a bit lacking in security. There is a simple kitchen, no kettle, and the bathroom bathroom is OK. Sound insulation is average. Hotel supplies are average. With generally higher prices in Brussels, this hotel is a reluctant option.

We loved our 3 night here. Visited for a concert nearby and have been so pleased with experience All correspondence before we arrived has been brilliant. The hotel is one minute from the tram in a nice area. There was a very friendly welcome and beer ready for us when we arrive. We were even loaned travel card to help us get around. Our bedroom was stunning. Breakfast was also great. We loved our stay and found everyone super helpful.

Although the hotel is at the end of the Erasmus metro line, the hotel is only 2 minutes away on foot to the metro station, and it would take only 20 minutes to arrive at the Brussels Central station. The hotel is situated in a very quiet area surrounded by trees. Check-in was quick, and the receptionist was very polite. The room given was room number 209. It was clean, a decent size for 1 person, and a very comfortable bed. The bathroom was also very clean, and it included the necessary toiletries. Room service was provided everyday. Breakfast was included, and it was a buffet. It included cold cuts, sweet pastries, hot dishes, cereal and coffee.. All in all it was a lovely stay, I would really recommend it and I would certainly revisit this hotel during my next trip to Brussels :-) Thank you for your lovely hospitality.