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I got up in the morning and wanted to borrow their vacuum cleaner to suck the car. The waiter at their hotel had agreed. I was also going to start vacuuming. A white supervisor came and said no. This kind of thing is wrong. Your employees agreed that the supervisor should comply. And although the general motel will not take the initiative to offer this service, the guest will not reverse the application.

If you spend the night in this city, it's a great hotel. The location is very good, the surroundings are very quiet, and there are very good restaurants nearby. If you had stayed here, you would not have chosen another hotel.

We stayed in Holiday Inn Werribee for a week and our accommodation included breakfast. The reception services on 8/F was excellent. In particular, Ms Lolita was extremely friendly and helpful. The restaurant was located on 8/F. The breakfast was buffet style. The food in general was good. Our room was spacious. There were ample parking spaces on 3/F for hotel guests. The only problem was when I exited the garage every day, I had to inform the parking attendant via untercom that I was a hotel guest before I could exit. That's a bit annoying. Hotel reception staff had tried to rectify this issue 3 times but in vain.

The holiday cottages are still very new. Some of them are used by residents themselves, and some of them are rented out. The hardware is really good. Why did I only give two points for the service, because I arrived late, the entire front desk was closed, and no messages or emails were sent to me on how to check in. The front desk did not set up an obvious phone number, bad reviews.

Was a little hard finding the place. Bed was very comfortable. Said buffet at the time of booking but because of current circumstances, COVID crap, it changed a few things but we weren’t notified so that was a little downer.

Location: The hotel is situated in a very quiet area, perfect for a peaceful getaway. Nights were serene with barely any car noise. It’s about a 10-minute drive to a nearby mall with Coles, Kmart, and other essentials—super convenient. For travelers, it’s around 40 minutes from the airport, which is manageable. Cleanliness: This was a mixed bag. Upon entering, we noticed a burnt iron mark and several purple stains on the carpet. We made sure to report these to reception immediately due to the $300 AUD bond fee, to avoid being held responsible. Being close to a lake or river meant encountering mosquitoes and some large flies. We also found spiders in the bathroom, but we managed to catch and release them outdoors. Towels provided were an issue—one was dirty when we checked in, and even the replacement towel the next day had stains. However, the beds were spotless, which was a relief. Service: The front desk staff were excellent—friendly, thorough, and accommodating. They explained all the amenities, including the location of the gym and pool, and handled our late checkout request graciously. Facilities: Although I didn’t personally use the gym or pool, the in-room facilities stood out. The smart TV was a bonus, with access to YouTube, Disney+, and Prime Video, ensuring entertainment for the family. Room: The two-bedroom apartment was incredibly spacious, with two bedrooms flanking a central living room. Each bedroom had its own bathroom, complete with an exhaust fan to keep the heat out. The beds were the highlight—so soft and comfortable, providing an excellent night’s sleep. Overall: While the initial issues with bugs were unpleasant (I dislike insects), once we cleared them out, the stay became very enjoyable. The spacious layout, serene environment, and cozy beds made it a pleasant experience overall.

In order to make it easier to live near the Great Ocean Road Skydiving the next day, first-class facilities, independent villas, living room kitchen on the first floor, large rooms with balcony on the second floor, parking is free at the door, very convenient, just a few steps to carry luggage, front desk The staff is very enthusiastic. It should be noted that the check-in time is before 8 pm. I wanted to check in later, but the telephone reception said that I must arrive before 8 pm, which is not very convenient. Otherwise, the front desk will be late for check-in.