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My stay was very relaxing, the complex was very busy with the restaurant and event room filled my room was very quiet. Bathroom very clean and adequate, heating and cooling easy to adjust to your liking.. Only 1 thing , the coffee and tea supply is very limited in the room, but otherwise service and admission was friendly ,professional and pleasant.

Car Parking was very tight and because parking bays were poorly marked Cars were parked in such a way that not all bays could be parked in.

Because this was the only hotel within walking distance from my friend's house, we stayed for a total of 4 nights and booked a 2+1+1 deal. Before checking in on the first day, the room fee and a deposit of 100 Australian dollars were charged to my credit card. On the fourth day, I went to the front desk to renew the room card (I couldn't open the door without renewing it). The front desk already knew that this was a prepaid order and asked if the payment would be deducted from the original credit card (I changed the name of the booker on the fourth night but didn't change the room and noted ”extend stay” in the order). I thought that after the prepaid order, the hotel might have to charge a deposit again because the name of the booker had changed, so I replied ”yes”. As a result, not long after, the front desk deducted 157 Australian dollars from the credit card again. I returned to the hotel in the evening and called the front desk. The front desk said it might be the deposit and asked me to talk to the manager tomorrow. I checked out very early the next day and the front desk was not at work. I negotiated with the hotel through text messages. The hotel said that I booked the room twice, once at the front desk and then again on Ctrip two hours later. They were so shameless. I booked the room on Ctrip one night in advance, but I didn't go to the front desk to renew the room card until after 9 o'clock the next day. After the communication failed, I had to contact Ctrip. If the negotiation with Ctrip failed, I would post a complaint on the hotel's official website. After repeated communication with Ctrip, the hotel agreed to refund the money, saying it was a ”communication misunderstanding”. I suggest that compatriots should check their credit card information more often when they go out, and safeguard their legal rights and interests in a timely and resolute manner, so that the chickens and dogs of T can't hide.

the room is very dirty

A very comfortable stay with puntknox apartment. A seperate washer and dryer was also provided and was useful to us. The room was clean and big with great kitchen facilities. Parking was also free and what more can we ask for. The only downside was just the bed which was comfortable but was really really soft which sunk in when we slept on it giving us a partial backache in the morning. Other than that we are happy with the stay and the affordable price

No dramas at all on backside. Front not happy with at all absolutely ****in way off normal level of personal awareness

The very best review anyone can give for a hotel is the comfort rating for the bed - in this case 5 stars! Very comfortable, and (thank you Sebel!) the choice of doona or blanket. The other side of the coin is the bizarre ”day bed” built in under the window. You can't lay on it because you'll slip off. You can't sit on it because the only back to it is the window. It's only purpose in life is to make you wonder what on earth someone was thinking to put such a strange thing in a hotel room. The second complaint from our point of view is the lack of an armchair in the room. Suggestion - get rid of that stupid day bed and replace it with an armchair.

Welcoming, prompt and professional staff. Inviting environment and atmosphere with a modern design Food was delicious Restaurant staff were awesome Overall a very positive and enjoyable stay.

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