Best view in the world , even better customer service and bar much more attentive really enjoy visiting here but feel this year it was even better just a great location , friendly staff from concierge through to the guys at the rear entrance just great
This hotel is in a great location and has a lot of character and charm to it. I enjoyed its convenience to some of Sydney's main attractions and appreciated the boutique nature of the hotel. Unfortunately, I had a pretty frustrating experience with the rooms that I was assigned. I stayed at the hotel for 3 nights and ended up in 3 different rooms. The first room did not have working heat, which was necessary on a very cold evening. The staff kindly found another room for me which was great for that evening. After getting back to that room the next day after the day's activities, the room smelled like sewage. When I let staff about the issue, I was a little surprised that they didn't seem surprised by this news. They did, again, kindly find me another room (which was much larger than the previous two). While I appreciated being accommodated so that I had a room with a comfortable temperature that did not smell, I was really disappointed by the inconveniences I experienced having to pack and move rooms multiple times. I asked to please speak with a manager to discuss the issues, and I was told they would email me to let me know when I could speak with someone. I never heard back from anyone and was not offered any compensation or discount for the issues. Again, the hotel is in a great location but I wish I could have enjoyed my experience staying there more.
There aren't many basic facilities in the room.. Such as indoor slippers and mineral water (this price is not cheap, even the water is not willing to give.. too much!!!!) I wanted to live here and I could have a view of the opera house.. but not at the same price, I can live in a good hotel. Then because of the encounter with the vivid Australia festival... The road was sealed... I called the front desk to help me call the car to the airport, and specifically asked her where to wait (I know the road seal)... As a result, she was completely unaware of it. Call me at the hotel.. The result is that the car can't come in... It also delayed my time... Finally, they didn't help at all... I have to drag my bulky luggage to the road to call the car. 😡😡😡 In summary, there is no need to live here... The same geographical location, there are many other options😎
106 reviews
3.9/5
Price from
NZD 364
per night
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Location cannot be beaten with amazing views of both the harbour bridge and opera House.
Breakfast plentiful and tasty
Staff nice and helpful
Rooms could do with a bit of modernisation but overall a great hidden gem
Located in The Rocks, walking distance to Circular Quay. Need to be a mountain goat to walk here, especially with luggage. Once dropped off, explore the beautiful Rocks area. I caught the train to Circular Quay, where the Opera House and Harbour Bridge is. Then walked up many, many stairs to get here. Well worth it. Very modern, even though it's built over an archaeological site of part of the old Rocks area. Beautifully done and preserved. Room was very modern and clean, albeit expensive for a double ensuite room. But i did not mind paying for the location and cleanliness. Bathroom modern and clean. Lockers available for long term hire. I can not rate it highly enough The rooftop of this hostel!!?? Absolutely second to none. Perfect views of the Opera House, Bridge and harbour
After my last review of this hotel, the manager got in touch with me to discuss my concerns. After a lengthy and genuine conversation, he offered my family a one night stay as an apology which I accepted and used this month for a solo visit when I was travelling for work. This time the stay was lovely (with no feather or down bedding to be seen). I received a very friendly welcome from Rita on the front desk. The accommodation again was spacious and had multiple rooms within it including a kitchen, bathroom, laundry, bedroom and lounge. It was quiet and comfortable. And has fantastic views of the harbour and a great pool and gym.
Had a great stay here. Convenient and central to downtown, easy walk though there is a bit of an uphill. Not many restaurant options within the hotel but there are a lot just 2 blocks down the road. Staff was super friendly and helpful with my booking. The whole stay was smooth. I would recommend it, great place for business travellers or even families.
Love the location and excellent service at Marriot. They seem to be 1 step ahead of what customers need. Staff are amazing in helping customers. The pool area looks a bit dark and deserted with no attendant. It is an indoor pool so that is nice. The uniform depth of the pool makes it hard for families with young children or seniors.
The hotel is located on the edge of Circular Quay, making it easy to get around. You can also go for a morning run around the Sydney Opera House and the Royal Botanic Gardens. The apartment-style room is super large, with matching cooking utensils and tableware available. The breakfast has a variety of choices and is delicious.
Of all the hotels in The Rocks, which hotels have the highest user ratings?
When travelling to The Rocks for the first time, many travellers find it difficult to choose a hotel to stay in. According to Trip.com data,
Establishment Hotel, Park Hyatt Sydney and Shangri-La Sydney
are popular hotels with high ratings, making them good choices for your trip.
At what hotels in The Rocks can I try local breakfast foods?