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Very clean, well-equipped, with good supermarket and shopping mall facilities in the surrounding area. It is about half an hour's drive from the city center CBD. It is an apartment worth staying in for families

The hotel environment is great, a buffet breakfast of 20 knives can be bought, and the taste is good. The hotel is a single building with a lot of entertainment venues, about 15 minutes away from the Melbourne Hotel. It's easier to find.

Good value, neat clean and tidy, good service and good location. Marc

The hotel has a great location, but the hygiene is not very clean. The interior is relatively old.

The 3 bedroom apartment is so grat. There are 2 bathrooms with full facility you needed.If you need hotel near airport, the one is recommended.

The signage upon parking is really bad, you need to do a lot of guess work as to where the e trance is once you are in the underground parking. Which by the way is $40 extra.  We were given our room key and pointed to the direction of the lifts and I piece of paper with very basic explanation of things.  We headed to our room and immediately left to go and see if there were any other options. Initially we were given a room that had a view of the carpark, walkway and  roofing, lots of steel and very claustrophobic. I told the lady I wanted a room less depressing our view was just small being boxed in with steel and no view. She was kind enough to upgrade us to a king room with amazing views.  Not a lot was explained to us so we had to look for the recreation room and facilities on our own. The staff are very detached and service with a welcoming smile was simply not there. The room had no slippers, robes, shower caps or complimentary water.  Breakfast was much the same attitude, she asked for the room number and go sit and eat. No explanation of gluten free options or how we obtain a hot chocolate as the coffee machine does not dispense hot chocolate or chai. The scrambled eggs were so cold and disgusting. Would I stay here again? Probably not!

The hotel location is good, near the airport and easy to find. The checkin and checkout process is easy, pretty clean room but I found some white hairs in my bed and floor. Good food but small portions for the price I paid. Overall was okay and good experience for a short stay during transit.

Nice hotel, good location, very convenient to go out, the room is clean. The overall service of the hotel is OK, but the price is not very cheap. Overall good. Recommended.

The environment is very good, the facilities are good, but there are a few problems: 1. The hotel does not have a restaurant. The breakfast package comes with a breakfast box, such as the last photo, a little pit. 2. The hotel does not provide slippers and toothbrush toothpaste. 3. I stayed for three nights and only cleaned me once. 4. Check in for international credit card pre-authorization, cash will not work 5. It is far from the city and the traffic is not convenient. I saw many Chinese tour groups living here. I am very sympathetic to those uncles who don’t understand English.

Arriving Melbourne late at night and have a morning flight the next day. Chose Parkroyal given its price and super convenient location: just walk pass the footbridge at 2/F of the terminals and take the hotel lift at the carpark to reach the reception floor. Room is big and clean, water is hot enoguh and with a bath tub, sadly it was too late I haven’t used it.  The service was good too that they have totally no problem at all for me to store the big luggage for 5 days as I will be flying to Tasmania for few days trip with a small luggage.  Just don’t like about the pillow which are too soft. But the rest, perfect!!