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We arrived to find the reception closed and was directed to bottle shop, the guy finally came and told us to go to the hotel bar, we entered and he pointed to see the other guy at the bar who was very pleasant, got our key and entered the room to find no iron but an ironing board. So went to get a bottle of wine to take for dinner at bottleshop and had the same mid 50s/60, guy, we had when we first arrived. After paying for my bottle I asked if they would have an iron as there is a ironing board but no iron in the room , he replied we want have one they get pinched, so I replied 'so you can't provide one for me? He replied i said ' I'll have a look 🙄' asked my room number and I went back to my room in absolute disgusted to be spoken to so rudely. He then dropped one of with no apology or a word... We had been on holidays for 8 days and going out for dinner and wanted to iron some clothes ... understand they get stolen but didn't need to be spoken to like this🙄🤔😡

Room was very clean and tidy. Very friendly staff, reasonable price, fairly easy to get into CBD. Cleaning staff went above and beyond making up our room each day, even sitting up my son's special bunny in pride of place on his bed, such a simple little touch that wasn't their responsibility but it didn't go unnoticed. Thank you. Pillows are in need of updating, and a heads up that their was going to be power outage and a lot of noise on Monday night would of been nice. Overall very happy with our stay.

Very spacious room and very clean. Fantastic customer service but was not aware that we had pay $100 deposit upon checkin so just a heads up. But overall really enjoyed our stay. Highly recommend this place for short stays.

Very disappointed with my stay at this venue. I was there for 3 nights and after the first night I was looking elsewhere for accommodation. There was a knocking sound coming from the ceiling all night which was similar to Indian water torture, needless to say, had hardly any sleep. I approached the front counter in the morning to ask about the noise and was told that management are aware of the issue and they've had tradesmen checking it out. Apparently it has something to do with the new heating system in the games room and there is nothing that can be done about it. I asked if I could change rooms but was told it happens in all rooms, it wouldn't make a difference. Poor form Night cap, this should have been conveyed when the booking was made. The cleaners came through twice and on both occasions left the fridge door open which let my drinks warm up to room temperature. The first time it happened I had pizza in the fridge which had to be thrown out. These people couldn't even make the bed properly, leaving the sheets screwed up in the middle of the bed and just covering it over with the doonah. Never again will I go to a Night cap venue, it's obvious they have no care for the paying customers.

I had a wonderful stay in my apartment. The hotel staff were so caring and helpful to ensure my needs were met. Such a great service. My room was lovely and so clean with everything I needed for a week stay. The toiletries were beautiful and the coffee was great. Close to transport and shopping. Will definitely stay again. Special thankyou to Zippi

Stayed here for work, found checking in easy, room was clean and comfortable, Had dinner in restaurant and the meal was lovely. The bed was comfortable, air cond wasn't noisy like some places I have stayed in, it kept a constant temp & was just right considering it was very cold outside :) The meal the steak was cooked perfectly with the sides to match. Overall great place to stay & will return again.

In order to make it easier to live near the Great Ocean Road Skydiving the next day, first-class facilities, independent villas, living room kitchen on the first floor, large rooms with balcony on the second floor, parking is free at the door, very convenient, just a few steps to carry luggage, front desk The staff is very enthusiastic. It should be noted that the check-in time is before 8 pm. I wanted to check in later, but the telephone reception said that I must arrive before 8 pm, which is not very convenient. Otherwise, the front desk will be late for check-in.