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I was tossing up for a while whether or not to post this but ultimately decided to as I contacted the hotel for their side of the story and was just ignored.... Unfortunately we had a lot of issues with the customer service we received post our stay. We had reduced our stay by 1 night (from 3 to 2 nights) a month before our stay through a third party provider (in line with the hotels terms and conditions, it was allowed). On check in our paperwork stated a 2 night stay, so everything looked good. Upon check out we were due a refund for the third night as it was prepaid. The receptionist was unable to help us but told us she would follow up - I asked her to call us if any issues. She never did. A week later I called and was told ******* was holding our money. We didn't even book through them. The woman I spoke to said I could contact ******* for a refund, but they probably wouldn't give it to me. At this time the hotel took no responsibility. We followed up with who we actually booked through and they confirmed that the hotel was claiming the person who made the change didnt have authority to. This would be fine it it was corrected or communicated to us PRIOR to checking out, much less a week after leaving. There was honestly so much back and forth, even though as per their own terms and conditions we were due a refund. Thankfully after countless emails and calls to the third party we ended up being refunded - but I am not sure whether that was from the hotel or the third party just wearing the cost. As a result I could not recommend a stay here - particularly if booking through a third party.

There are a lot of ants in the bathroom at night, so be careful with children! The photos were not taken, and the other environment is quite good, with children playing.

Blamed for basin blockage and made to pay $150 in plumbing fees to unblock their well over due blocked up bathroom basin!!! Absolutely disgusted! We are Toowoomba City golf club members, and have stayed at this hotel on several occasion, and have also stayed in this room…bring room 46 on several occasions. Each time upon our stay in this room…we noticed the bathroom basin was draining very slowly, however never reported it until the 30/4/23, after I had a coughing episode which resulted an episode of vomiting into the bathroom basin. We were consequently “blamed” for the basin becoming blocked due to my single episode of vomiting, of which I spent over an hour cleaning up afterwards, and my husband was charged $150 on his credit card to unblock a basin blockage on the drain which was obviously blocked and had accumulated blockage throughout several years of patron usage, combined with the obvious lack of maintenance by the motel staff to upkeep drains as you do in your own home ….up until when we were honest about the drain blocking on up on the 30/4/23. This is disgusting! The treatment of patrons, and regular patrons is even more disgusting! this hotel is in desperate need of major renovations, it is NOT a 4.5 star hotel, the property is NOT maintained regularly, blames their shortcomings on it’s patrons, and worst still..charges them for their own ongoing maintenance costs! Don’t stay here! We are Toowoomba City Club Golf Memvers, and will NEVER stay here again! My husband did the right thing by advising the staff that their basin was blocked…and in return copped a $150 bill for his honesty!

The first choice for tourism services is relatively clean and cost-effective

Not being familiar with Toowoomba, we picked Garden City Motel initially because of its obvious handy location. Glad we did. Lynne, the owner, was so friendly and helpful, specially as we had a couple of extra requests (happily granted), and importantly the tariff was very reasonable compared to what a lot of motels now charge now days. Rooms are very clean, the beds comfy, and not noisy from road. Thank you Lynne for being a great hostess, for going the extra mile, and for your sensibly reasonable room tariff.