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Absolutely amazing stay. Rooms are spacious and modern, and being cleaned every day. There is a well stocked mini bar and very good coffee machine in the room. We received a warm welcome upon arrival and every staff member went out of their way to help during our entire stay (11days). Mrs Puff is clearly a very experienced Manageress - she is friendly, professional and has a magic touch with every customer that walks through the door. with a smile on her face all day!! Miss Ronja Rüdisser was also incredibly welcoming and went beyond the call of duty at every encounter. And the breakfast..... there is everything you can think of - and more. We will definitely stay here again and recommend this hotel to everyone we know. Thank you to all the staff- you have a fantastic leader with Mrs Puff and it shows.

Think twice about staying here in this contactless hotel. On arrival, we had a horrible time “ at self-check in” at a panel mounted on a wall next to the garage. The self-check-in completed on the second try without issuing a room card. After calling the phone number for help, somebody off-site, explained how to get a replacement key card from the machine. From then on, it continued downhill. When we located our room, there were just two bath towels and one soap. Again, we called the number, the distant agent told us to go back down to the ground floor and look for a particular room, without providing an exact description of where to find it, supposedly unlocked and stocked with towels. After another phone call we found the room but it didn’t contain more than one hand towel. At that point we asked for our funds to be returned, as the hotel service is unacceptably poor. We were told on the final phone-call that we could not get a refund for the two nights, but are free to leave, and simply relinquish the funds to them, but no refund. We couldn’t find any soap until the second day, so the shower soap bottle has to be volleyed back and forth to the main sink. The place smells of chemicals likely from cheap quality flooring and furnishings and was still fairly dirty. . A small room with vending machines and dirty tables functions as the “bistro”, again, unmanned. Had the description of this “brand” made it clear that there is absolutely no help, nor manager on-site, and no service, we would never have come in the first place, and it isn’t cheap.

Dear Werner and Sabine, The choice to celebrate our Passover holiday in Bergvilla was a great success. Eight days of walks in the woods or up in the mountains, enjoying perfect weather of blue skies and spring in full bloom. Your hotel, a real jewel, served as our home as we had it all to ourselves - the beautiful and colorful garden, the comfortable rooms decorated in good taste, the indoor and outdoor swimming pools, the terrace overlooking the Swiss Alps with spectacular sunsets, and the enormous dining room and kitchen - enabled both family gatherings and private moments. The kitchen was very well equipped, and your Weber barbecue was in good use too :-). Thank you so much for the warm hospitality. Your advice regarding worthwhile walks along your genuine hospitality to make sure we are pleased were fundamental to an unforgettable family vacation. Hotel Bergvilla is a perfect destination in every aspect, and we warmly recommend it.

I booked a stay at the Holiday Inn Express in Lustenau, Austria, with the understanding that it was a pet-friendly property. As a responsible pet owner, I made sure to travel with my well-behaved small to medium sized dog. Upon checking in, however, I was taken aback by an unexpected and exorbitant charge of 25€ tagged for my pet. Not only did I perceive this as excessive, but this fee was not transparently communicated during the booking process. The hotel's advertising and website did not mention this additional cost. Furthermore, considering that we found no extra amenities provided for pets to justify such a substantial fee, the charge seemed especially unwarranted and unjust. While the rest of the hotel facilities and services were satisfactory, this unforeseen expense greatly affected our overall experience. The lack of transparency about this charge lessened our trust in the services provided by Holiday Inn Express, Lustenau, strongly influencing our consideration for future stays. We understand and appreciate that hotels may charge for additional services or requirements attendant to hosting pets. But transparency during the booking process about such charges is fundamental to maintaining consumer trust. We were disappointed by this oversight and would recommend that future guests with pets inquire about all possible expenses in advance to avoid any unpleasant surprises at check-in the reception was friendly and of course it was not her fault .

New hotel with a great shower and comfy beds! Loved the motion activated night lights under the nightstands. Very good cocktails at the bar too. Air contitioning too! Which is pretty important once the heat increases outside. The lobby has a comfortable and modern seating area to sit and enjoy a drink or read one of the many magazines available. Close to several restaurants too.