Shirley
February 17, 2024
When I looked at this guesthouse or hotel, as you say it is, it looked lovely on the website, there was this scruffy looking guy at reception, but he was very polite, The place was a very quirky little place, which seems quite nice, but very dated, we then reached our bedroom number 10 bathroom was okay two bottles of water left for us, bedlinen had stains on it curtains when we drew them they were covered in dust, there was cobwebs all over the ceiling, took five hours to drive from Southampton to Wolverhampton in bad weather and traffic. We weren’t very happy when we got there and what we saw, we spoke to 2 gentlemen were staying there that evening. They said they were given room 10 on the Monday and now it’s Thursday ,They weren’t happy with it so they asked to Change rooms, they even said there were cobwebs in the bedroom and an old rocking chair which is not appropriate in the bedroom as it’s a little bit scary. Didn’t really check the bathroom for cleanliness, and it did mention that we could get breakfast as well which they didn’t do any catering, I just asked if he could change our room, he said no because they were fully booked, he offered me a refund and we were going to stay there but I’m sorry we just could not stay in that room. It wasn’t clean at all so we had to go and find another room which we did in the Nova hotel.. so yes, I would like a refund please and I will be putting a comment on the website
Not a happy customer, Shirley