Delta Hotels Marriott Cincinnati Sharonville

The hotel was nice and in a good location.

Housekeeping would come way too late after 4:00 pm when I was already back in the room. I have never encountered such late housekeeping at a hotel.

The staff at Starbucks was okay. We were not able to sit at the lobby where the Starbucks was because the food was not eat in. We purchased our food to go. It didn’t make sense and they asked us to leave. Plus I couldn’t use my Starbucks giftcard.

My stay physically, was fine. I was extremely dissatisfied with service after the clerk charged my card for my room when the room was already prepaid. I mentioned "why did his screen say my card was being charged for 190$ and not just for incidentals and he told me it was not being charged for that amount. I should've known.. The next day the charge shows up settled on my account. I call the hotel and get put on hold for awhile then the phone just hangs up. Call back and the same thing happens. The next day I get the receptionist and she tells me the room was charged in error (exactly what I suspected in the first place) and that the money would be refunded. I was not happy as I have many things going through my account and I dont have the luxury of having money be deducted in error without incident. I asked how long it would take? She said the end of the day. I asked if she was sure? She said or by the morning. In short it took three days. I am disappointed and amazed how this happens and the only answer or solution I got was "sorry". For this type of inconvenience, customers/patrons of your business deserve better treatment.

Check in took a long time. One person and very busy. Difficult to understand. Room not warm and cozy. Cold and echoes all noises from hallway. Sparce coffee supplies for 2 guests Only enough for one.

The shower didnt work as well. Plaster was falling off the ceiling from water damage on the 14th floor(top floor)

I appreciated the professional appearance and manner of the staff. Most hotels I have been to have staff dressed in unprofessional clothing and barely look up from the computer. This hotel was very professional, courteous and top of the line.

I would give this hotel 5 stars except for the noise from the highway traffic kept me up almost the entire night. While I would love to stay there again I have decided I need a good night of quiet sleep. Perhaps the other side of the hotel facing a city street might have been quieter.