Guest User
July 16, 2025
We recently returned from a 10-night stay at Liberty Signa as a family, and while the hotel made a great first impression, the experience quickly revealed that the luxury is only skin-deep. Room: We booked a direct pool access room, which looked promising at first glance. However, it turned out to be one of the smallest hotel rooms we've stayed in. Our daughter’s bed was simply a chaise lounge with a bedsheet and duvet—not a proper bed by any standard, especially given the premium we paid. The room lacked the expected luxury finish and felt rushed in its design. Housekeeping was inconsistent, with our room often not cleaned until 3–4pm, making it difficult for our child to nap. To make matters worse, our shower gel wasn’t refilled for four days, and only after bringing it up with guest relations (who dismissed it with a laugh) was it addressed. Food: The Myra buffet was average at best and extremely repetitive. There were no themed nights, and while the pasta station was popular, it was poorly managed. Chefs reused pans between meat and vegetarian dishes without cleaning them—a concern for anyone with dietary restrictions. Breakfast omelettes were hastily prepared, with ingredients thrown into the pan without being mixed. Staff at Myra were friendly but clearly under pressure, often rushing guests and removing plates without checking if we were finished. Getting a drink or cutlery often required flagging someone down multiple times. The à la carte restaurants were a slight improvement but also suffered when busy, with long waits and forgotten orders. Food labelling was inaccurate (e.g., chocolate cake labelled as pizza) and lacked basic allergen information, which is a serious oversight. Kids Club: Overall, the kids club staff were good, but there were concerning moments. On one occasion, they lost track of our child’s whereabouts and had to make phone calls to locate her—not acceptable under any circumstances. There was also a serious incident where a child broke her arm, and it became apparent that no one on-site was properly first aid trained. This would not be permissible in the UK and raises safety concerns. Guest Relations & Service: We raised our concerns with guest relations, and were assured by a supervisor that they took complaints seriously and would speak to upper management. We were told at 11am on our last full day that we would hear back the same day about how they could improve our final experience. Unfortunately, we heard nothing. The following morning—just an hour before checkout—we approached them again, only to be told the supervisor wouldn’t be in until 4pm, well after we’d already left. It was incredibly disappointing, especially as we initially felt listened to and expected at least some kind of acknowledgement or resolution (not that we were looking for freebies). Eventually, just 30 minutes before checkout, guest relations contacted us offering a late checkout and to move us to another room—but by then, it felt like a